Senior Manager, Software Engineering

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.
At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to the latest advancements in AI, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.
Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.
A Typical Day in This Role:

• Team Leadership: Coordinate and oversee daily development activities while mentoring and supporting your team.
• Cross-Functional Collaboration: Engage with other teams, product managers, and stakeholders to ensure alignment and project success.
• Technical Facilitation: Participate in technical discussions, ensuring decisions stay on track without the expectation of driving them directly.
• Hands-On Contributions: Assist in coding and release management, with 15 - 20% of your time spent contributing to the codebase and conducting reviews.
• Problem Solving: Identify high-leverage and high-impact tasks, addressing ambiguity with quick, innovative solutions.

What you get to do in this role:

• Will manage multiple teams or a larger team
• Lead and mentor a team of engineers to grow their skills and productivity.
• Collaborate on departmental needs, including recruiting, staffing, and fostering a high-performing team culture.
• Work closely with product management, design, and other development teams to deliver high-quality solutions.
• Plan and execute projects aligned with organizational priorities and risk assessments.
• Contribute to the development of the platform (coding, reviewing code) while navigating Java and Kubernetes application architecture.
• Ensure the delivery of an outstanding experience for our customers.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 14+ years of software development experience
• Strong background in distributed systems design and development.
• Experience in building new products that use AI/ML
• Experience in Backend technologies such as Java
• Experience in Frontend technologies such as JavaScript, React, AngularJS
• Experience working in a DevOps environment.
• Experience with Generative AI & Prompt Engineering is plus
• Ability to execute a project based on our priorities, context, risks and desired outcomes
• Software development experience on ServiceNow platform is a huge plus
• Has managed multiple engineering teams or a larger team.
• Advanced understanding of software design, development, testing, and problem-solving.

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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