As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Senior Manager, Risk & Compliance – Incidents is a key role within the first line of defence, responsible for overseeing, managing, and reporting operational risk incidents across the business. This includes both internal and external incidents, ensuring they are identified, investigated, and resolved efficiently and in line with regulatory expectations. The role supports the Head of Line 1 Operational Risk and Compliance in strengthening the organisation’s risk culture, driving process improvements, and embedding operational excellence across all areas.
Oversee end-to-end operational risk incidents, including logging, investigation, root cause analysis, resolution, and reporting in line with policies, regulatory requirements, and contractual obligations.
Conduct root cause analyses to identify trends, support corrective actions, and implement preventative measures to reduce recurrence.
Collaborate with client services, compliance, and operations teams to ensure timely and effective incident resolution and professional client communication.
Maintain and improve the risk incident framework, policies, processes, and controls, ensuring compliance with KRIs, KPIs, and industry best practices.
Proactively identify emerging risks and operational vulnerabilities, supporting risk assessments and process improvements.
Prepare reports, dashboards, and analytics to detect trends, systemic risks, and inform senior leadership and client reporting.
Work with Risk, Compliance, and Audit teams to escalate high-impact issues and embed a culture of proactive risk management.
Develop and deliver risk awareness and incident management training, capturing lessons learned to drive continuous improvement.
What You Will Bring:
Strong understanding of Line 1 risk principles, operational risk frameworks, and incident management best practices.
Skilled in assessing complex issues, identifying root causes, and recommending practical solutions.
Knowledgeable in financial services regulations, including APRA, ASIC, OAIC, and ATO.
Experienced in collaborating with and influencing cross-functional teams to drive a risk-aware culture.
Proficient in data management, analytics, and reporting using tools such as Power BI and risk event registers.
Demonstrated ability to manage complex escalations, engage stakeholders, and support continuous process improvement.
Over 8 years’ experience in operational risk management or incident handling within financial services, including Transfer Agency environments.
Experienced in risk event reporting, process improvement, and leading risk investigations with senior stakeholder engagement.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
