This role is a permanent, full‑time opportunity with hybrid working arrangements.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Strong end‑to‑end understanding of how telco products operate.
Advanced analytical skills with the ability to turn data into actionable commercial insight.
Experience improving product efficiency and reducing cost‑to‑serve at scale.
Proven ability to convert operational pain points into structured enhancement opportunities.
Effective collaborator across Digital Experience, Call Centre, Web, Platforms and Operations.
Ability to influence senior stakeholders without formal authority.
Structured thinker with strong commercial judgement.
How will you support our “Why?”
Lead product lifecycle optimisation across Aussie Broadband, championing priorities and influencing outcomes toward measurable improvement.
Develop optimisation strategy aligned to the 3‑Year Product Strategy, using performance data and customer friction insights to set clear priorities.
Drive enhancements that improve efficiency, reduce cost‑to‑serve and streamline journeys across Call Centre, Web and App.
Partner with Digital Experience to deliver consistent, simplified multi‑channel product journeys.
Work closely with Networks and Engineering to ensure optimisation decisions are informed, feasible and commercially sound.
Lead the Product Operations team to deliver structured, outcome‑driven optimisation roadmaps.
Turn performance insights into clear business cases that quantify efficiency, Opex and operational impact.
Address systemic friction at its root to deliver scalable, long‑term improvement.
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
