A fantastic opportunity has presented itself for a Senior Planning & Performance Manager, reporting to the Executive Manager MDU Products, where you will join the team based in Melbourne or Sydney.
A bit about your role
In this role, you will play a pivotal part in supporting the delivery of fibre upgrade KPIs across demand and customer experience. Through rigorous commercial analysis combined with deep customer and operational insights, you will build the fact base that enables informed trade‑off decisions across sales, marketing, customer acquisition and retention. Your work will help nbn achieve its fibre upgrade, customer growth and revenue targets while shaping the strategic direction of key initiatives. Central to your remit is informing the optimal path to copper exit and supporting the scaling of CMDU migrations in a way that balances operational efficiency, customer needs and commercial outcomes.
A bit about you
You are someone who excels at synthesising complex data into clear strategic recommendations and crafting compelling narratives that drive action. You bring strong commercial acumen and a passion for understanding customer behaviour, operational impacts and market dynamics. You thrive in an environment where your insights shape executive decision‑making and where your ability to balance commercial, customer and operational considerations directly contributes to nbn’s success. If this sounds like you, it’s likely you enjoy solving complex strategic problems and influencing decisions at senior levels.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on 31st if March.
To be eligible for this role, you must have full working rights in Australia.
nbn® Australia Melbourne, Victoria, AUS Office
Tower 5, Level 14, 727 Collins Street, Melbourne, VIC, Australia, 3000
