About the team
The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.
What you'll do as a Senior Manager, Partner SE in APJC
You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.
The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.
To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare's Partner Network to end customers.
Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.
Specifically, we are looking for you to:
- Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.
- Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.
- Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.
- Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration.
- Be focused on coaching and developing your team for both functional and technical skills.
- Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.
- Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences
- Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.
Examples of desirable skills, knowledge and experience
- Experience managing technical sales with customer and through partners:
- Driving technical wins
- Assisting with technical validation
- Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):
- SASE concepts and Zero Trust Networking architectures
- Internet security technologies including DDoS mitigation, Firewalls, VPN
- HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)
- Workflow from user to application, including hybrid cloud architectures and serverless application development
We know that the ideal candidate may not have all of the above skills on Day 1 and we're committed to developing and investing in the right person for the role.
