Senior Manager, Outbound Product Management

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Role:
This role leads the Platform Evangelists within the Strategic Enablement Team (SET), a high-impact group focused on driving platform adoption and customer success through strategic engagements. Reporting to the Director of Outbound Product Management, you will manage a team of Outbound Product Managers who operate in high-touch customer environments, delivering platform narratives, technical expertise, and adoption best practices.
You will collaborate closely with Product Management, Sales, Solution Consulting, and Customer Success teams to ensure a unified and effective customer experience. Your leadership will be instrumental in scaling the team's capabilities, deepening our knowledge of Now Assist adoption, and enhancing the quality of customer engagements.
What You Get to Do in This Role:

• Lead and manage a team of seasoned Principal Product Managers responsible for strategic customer interactions, workshops, webinars, and feedback sessions
• Drive cross-role training initiatives to equip the team with operational insights and Now Assist advisory knowledge.
• Coordinate joint engagement planning with peer organizations to ensure a seamless customer experience from pre-sales to post-GA.
• Standardize and oversee the collection and sharing of customer insights to inform product strategy and roadmap.
• Develop and maintain shared enablement assets, including adoption toolkits and best practice documentation.

Qualifications
To be successful in this role you'll have:

• 10+ years in product management, customer success, or related experience.
• Proven experience managing customer-facing teams in enterprise software or platform environments.
• Deep understanding of the Now Platform and ServiceNow solutions, especially Now Assist.
• Strong leadership and organizational skills with a track record of scaling teams and driving cross-functional collaboration.
• Excellent communication and storytelling abilities, with a focus on strategic messaging and customer impact.
• Comfortable operating in a fast-paced, dynamic environment with a "win as a team" mindset.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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