Description and Requirements
The Senior Manager, Member Engagement will lead the end-to-end strategy, development & execution of content and campaigns (with clear objectives and measures) to support member engagement and education across the Superannuation and Corporate Channels.
The role sits within the Customer & Marketing team, reports to the Head of Research & Customer Engagement, and will work closely with cross functional MetLife teams.
Principal Responsibilities
- Lead the strategy, development and execution of campaigns that align with key business priorities, ensuring desired outcomes are achieved
- Engage appropriate stakeholders prior to launch / go live to gain alignment on campaign objectives, measures, and desired impacts
- Drive events to support the above / new business activity (e.g., research thought leadership, education, sponsorships, conferences), including management of events team (1 x FTE) and stakeholders to execute
- Support new business tender responses by effectively showcasing member engagement activity
- Assist with client onboarding activity, including support with relevant member communications
- Manage relevant industry body relationships, including negotiation and ongoing management of MetLife branding
- Work with the Research, Customer Experience, Digital and Customer Proposition teams to understand market and customer trends and relevant action to support (including client presentations)
- Communicate delivery status (campaigns and events) with internal and external stakeholders, leveraging established forums as well as establishing new forums
- Regularly engage with super fund and corporate clients to support their specific member and employer engagement / campaign needs.
Knowledge/Skills/Competencies Required
- A desire to innovate and transform
- Outstanding interpersonal and communication skills (both written and verbal), problem solving, and executive presentation skill
- Curiosity and open-mindedness, as well as the confidence to challenge constructively all levels of management
- Hands-on, get-it-done demeanour with excellent project management skills for complex, cross- functional campaigns and initiatives
- Excellent cross-functional collaborator, striking deep relationships and ability to influence functional teams to gain consensus on vision for driving performance objectives
- Clear strategic thinker with a bias for action
- A can-do attitude with a thirst for knowledge and continuous improvement
- Commercial acumen and strong prioritisation and influencing skills.
Knowledge/Skills/Competencies Required:
- Experience collaboratively working with cross functional teams
- A savvy business leader, with strong commercial acumen, with a record of success and responsibility leading and embedding innovative initiatives across a broad range of functions
- Highly analytical with significant leading data-based decision making
- Strong interpersonal skills for working with local stakeholders, and global and region stakeholders
- High resilience and ability to cut through ambiguity to deliver n goals, in a constructive manner
- Experience in the insurance or financial services industry
- Experience leading individuals in a workplace environment
- Knowledge of the superannuation/group market
- Understanding of MetLife's competitors including key offerings and relationship strategies.
Leadership Competencies Required:
- Seize opportunity: identify areas for continuous improvement
- Act with urgency: demonstrate speed to action with agility and determination
- Seek diverse perspectives: source ideas and feedback to expand thinking and make informed decisions
- Create alignment: collaborate with others across the organisation with candour and transparency
- Take responsibility: be accountable and act in pursuit of the right outcomes.
Benefits We Offer
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer health care coverage for you and your family, insurance discounts for home, car, and pet protection, as well as parental leave. We also provide premium gym membership for you and your direct relatives, volunteer time off, discounts with specific universities, flexible Fridays, connectivity reimbursement, and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
