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Company:Mercer
Description:
Senior Manager - IT Quality Assurance
What can you expect?
Global Tech QA team is the COE for testing and quality assurance for the whole MMC group and is collocated across various countries. As the Senior Manager - IT Quality Assurance, the position will deliver hands on management and coordination in an onshore-offshore model, while liaising with stakeholders and testers. The position will have a major focus on manual and automated testing striving for continuous improvement of the quality and framework of the developed software products, which are inclusive of complex back-end systems and client facing solutions.
What is in it for you?
At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.
We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!
- Latest innovative technologies to expand the testing horizon
- Benefits and programs that support career development
- Health reimbursements
- Flexible working
- Full time, 35 hour working week
- 727 Collins Street Docklands, Melbourne
- Visa sponsorship for the right candidate possessing the skills, qualifications and Australian experience
- Great global team environment with energetic and supportive colleagues
We will count on you to:
- Ensure that consistent quality and completion of testing process is achieved through Automation
- Understand Business requirements and develop test strategy
- Investigate technical problems and needs and determine possible solutions
- Complete product upgrade and release testing, monitoring and controlling
- Communicate effectively with team members and stake holders
- Own Pacific GT QA test transformation initiatives for Registry system
- Actively seek out and manage Client expectations
- Liaise with the Test Leads, QA team, Squads and Development team on a daily basis
- Complete status reporting to the all stakeholders
- Coordinate and work with the scrum team and stakeholders
- Drive test planning and delivery for all functional scrum teams in offshore
- Manage day to day tasks for execution of test scripts (Manual and Automated) and reporting test results to stakeholders
- Document test results, defect logs and issue logs wherever possible
- Develop strategies for test automation
- Participate in the development of technical documentation where possible
- Provide technical assistance/coaching to other team members
- Train and mentor other members of the team
- Work with other test leads to improve ROI of overall functional test.
- Effectively communicate with team members, internal and external customers relating project status, delivery dates and project risks in a professional manner.
- Delegate tasks and make team members accountable for their work assignments.
- Provide Coordination support to key project manager by managing day to day activities for team members.
- Identify and resolve issues and problems that will affect accuracy of the technical specification. Manage modifications based on specific client needs.
- Ensure technical specifications include testing, documentation and instructions
What you need to have:
- 15 + years’ experience in the IT industry with demonstrable experience of working on successful test programs on enterprise scale applications or projects
- Excellent knowledge and experience of Manual testing techniques including planning, executing, monitoring and controlling
- Strong Project Management experience
- Previous QA experience in the testing environment
- Previous experience in offshore/onshore and managing multi-location teams
- A strong understanding of Superannuation & Wealth Management domain
- A strong understanding of Registry systems and expected user experience
- Knowledge of Confluence/JIRA
- Strong knowledge of MS-Office and associated functionality
- Test Planning, Execution, Monitoring and Controlling
- Experience in managing and driving Automation
- End to end experience of the project lifecycle and experience of RAD/Agile/Hybrid and Waterfall methodologies
- Strong relationship building & customer focus
- The ability to multi task in multiple initiatives / implementations simultaneously
- Excellent communication skills both upstream / downstream
- Strong leading skills with focus on strategic goal alignments
- A high degree of problem-solving skills to resolve problems in a multi-product/service environment
What makes you stand out?
- Strong understanding of Superannuation, legislative, compliance, admin, trustee requirements
- ISTQB, Agile, Superannuation Certifications
CLOSING DATE: 13 October 2024
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
