At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
About The Role
This is a senior leadership role accountable for the strategic and operational success of client delivery teams across implementation, support, and training. You will ensure that clients achieve strong adoption and long-term value from the Prime ecosystem while maintaining high service quality across the entire client lifecycle. You will establish operational objectives, manage resources to meet goals, and work cross-functionally to influence the global evolution of our products. This role requires flexibility to collaborate with international teams, specifically our UK-based partners, which may involve some work outside of standard local business hours.
Core Deliveries and Responsibilities
- Own operational delivery and service quality across the Prime client lifecycle by establishing procedures and work plans.
- Lead and direct Prime client implementations, onboarding, training, and support teams to ensure seamless delivery.
- Coach, develop, and performance-manage a multidisciplinary team of professionals and subordinate managers.
- Serve as the primary escalation point for complex client matters, using judgment to resolve issues and define appropriate courses of action.
- Attend direct client meetings, including operational reviews and solution discussions, to provide expert guidance and leadership.
- Partner with Product and Development teams to define and document operational and client-driven requirements for future enhancements.
- Drive continuous improvement across processes, tools, and delivery models to increase efficiency and effectiveness.
- Manage costs and resources related to the department to ensure alignment with broader business objectives.
- Contribute to international product initiatives and cross-region collaboration to align global delivery standards.
- Translate business segment strategy into functional plans and guide the team in execution.
Job Qualifications:
What We’re Looking For
- Experience in the insurance industry, specifically within insurance repair, restoration, or claims-driven environments.
- Proven track record leading operational teams in a SaaS, technology, or platform-based business.
- Demonstrated background in managing implementation, onboarding, training, and support functions.
- Strong ability to engage directly with senior stakeholders and clients to influence methods and techniques.
- Technical aptitude to learn complex software platforms quickly, including Prime Ecosystem.
- Experience working cross-functionally with Product and Development teams to resolve problems and define requirements.
- Significant professional experience in a related field, typically requiring a university degree or equivalent work experience.
- Demonstrated success in coaching and developing professional-level employees.
- Experience managing teams across multiple time zones or within an international corporate structure.
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Why Join Cotality?
Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.
- In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
- 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
- $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
- Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
- Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
- Two community and volunteer leave days each year to support meaningful causes and our charity partners.
Cotality's Diversity Commitment:
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.
Please apply on our website for consideration.
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