Over 20 million American seniors rely on independent Medicare brokers to navigate the healthcare system. These brokers provide support during critical life transitions — but have long lacked world-class insurance technology and services to support their own growth.
Spark was founded in 2020 to close this gap. We are a technology company innovating how the best brokers acquire, enroll, and serve their clients. With our industry-leading CRM, AI workflows, and client services, brokers can finally build the business of their dreams — and help more Americans find quality healthcare. With over 8,000 brokers serving 225,000 beneficiaries, Spark is the fastest-growing Medicare brokerage in the country.
We’re now looking for new builders and operators to accelerate our impact. Our talent-dense team combines experience from top technology and healthcare companies like Square, Ramp, Yext, Oscar, Cedar, and Galileo. Backed by top-tier investors, including Primary Ventures and Viewpoint Ventures, we’re united by a mission to build technology that solves societal needs.
Well-being is a big part of our work — and it applies to our employees too. We offer generous benefits like flexible work locations, sabbaticals for tenured employees, annual company retreats, and monthly socials to keep our team connected and performing at their best. We’re proud that last year, we were named one of Inc. Magazine’s Best Workplaces of 2025.
Join us if you’re excited to redefine an industry and shape what the next era of insurance should look like.
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join us as the Agency Contracting Senior Manager, where you'll play a critical role in shaping the first impression for our agency clients.
In this role, you'll lead a team of Agency Contract Specialists responsible for onboarding new customers to Spark. You’ll drive operational excellence, resolve escalations, and ensure every client receives white-glove service. You'll partner cross-functionally with Product, Account Management, and Business Systems to enhance both customer satisfaction and internal efficiency.
We're looking for someone who’s customer-obsessed, thrives in fast-paced environments, and is excited to lead through change, coach for performance, and continuously improve how we scale. If you're a natural problem-solver who loves building processes, empowering teams, and creating impact—this is the role for you.
Key ResponsibilitiesTeam Leadership & Performance- Hire, train, and manage a high-performing team of Agency Contract Specialists
- Assign onboarding tasks, balance team workloads, and maintain accountability through performance reporting and QA
- Troubleshoot complex onboarding issues and coach team on strategy and resolution
- Motivate and support the team during high-volume periods, ensuring strong morale and service consistency
- Own onboarding speed and SLA performance, ensuring a seamless experience for new customers
- Resolve escalations and uphold a high standard of service across all interactions
- Deeply understand client goals and continuously improve the onboarding process, with a focus on contracting
- Collect and act on feedback to drive process improvement and customer satisfaction
- Partner closely with Account Management, Contracting Ops, and Customer Experience to deliver smooth, end-to-end onboarding
- Collaborate with Product to enhance the Spark platform for clients
- Work with Business Systems on internal workflow and tool optimization
- Identify and implement efficiency improvements across onboarding operations
- Lead training initiatives, update workflows, and manage staff rotations for batch processing
- Automate internal processes and maintain third-party tools to reduce volume and boost team efficiency
- Provide organizational feedback on agency trends, behaviors, and needs
- Extensive experience managing high-performing customer onboarding teams
- Deep empathy for client needs and a passion for delivering outstanding service
- Comfort with CRM and ticketing systems (Plus for experience using Intercom, Airtable, and Dialpad
- Proven track record of identifying inefficiencies and driving scalable solutions
- Analytical and innovative mindset; comfort with dashboards and reporting
- Passion for improving customer experience
- Ability to influence and lead others through empathy
- Holds self and others to high standards and drives ownership across the team
- Excellent written and verbal communication skills
- Nice to have: experience working on Medicare Contracting
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
