The Senior IT Cloud Systems Engineer will manage and ensure the operational stability and security of cloud and internal systems, guide team members, handle incidents, and assist with system onboarding and infrastructure updates.
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
As a Senior IT Cloud Systems Engineer within Xero's Enterprise Platforms team, you will be central in
supporting Xero’s Productivity and Collaboration tools with a forward-thinking approach that
embraces AI. You will be a systems expert, providing crucial guidance and incident response across our
cloud and internal systems.
Collaborating closely with Architecture, Workplace Experience, Security
Teams and 3rd party vendors, you'll drive new projects and ensure scalable growth, while also
championing the adoption of AI-powered solutions.
You will:
- Manage and optimise Xero’s Productivity and Collaboration tools (think Google Workspace,Slack, Zoom, Miro and more)
- Identify and implement AI-powered solutions to enhance productivity systems, creating automations and workflows that transform how Xeros work
- Develop custom tools and automations to solve complex business problems
- Plan, adapt and secure cloud and internal systems to meet the ever-changing business and security requirements
- Troubleshoot technical issues acting as the escalation point for difficult problems
- Assist with onboarding of new cloud and internal systems and initiatives
- Develop and document policies and procedures for consistent systems management, methodologies, and standards.
- Mentor and coach junior team members on best practices in design, implementation, and governance
- Give input and direction into project work when required.
What you will bring with you
- Extensive experience managing Productivity and Collaboration tools (Google Workspace, Slack, Zoom)
- Experience as a high-level System Administrator , managing and supporting a variety of SaaS platforms
- Experience with automation tools and workflows
- Understand and apply security best practices for cloud-based productivity systems
- Strong communication skills, the ability to translate technical concepts for non-technical audiences
- Experience with delivering projects and
- effective time management
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Top Skills
Azure
Google Suite
Intune
Jamf Pro
Okta
Slack
Xero Hawthorn West, Victoria, AUS Office
Xero Melbourne (HQ) Office
Xero’s head office in Australia is in the buzzing suburb of Hawthorn, a stone’s throw from the CBD. Here, a diverse mix of Xeros work in both global and regional teams.
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