Senior Implementation Specialist

Full-time | Hybrid 2 days/week in our Melbourne CBD office

Who is HammerTech?

As construction’s most trusted safety intelligence platform, HammerTech has a team focus where we build safer, smarter, better – together. Our workforce is committed to individual and team empowerment so that our innovative approach is sustained, the growth in our capability is continuous and we excel in enhancing safety within the construction industry.

Built for construction, HammerTech’s Safety Intelligence software was created to improve worker safety and solve efficiency challenges exacerbated by document management and form builder apps. Launched in 2013, HammerTech is now trusted by over 20,000 construction projects led by over 500+ of the best contractors like DPR Construction, Digital Realty, CRB, and Shawmut Design and Construction to make their job sites among the safest in the world.

Purpose:

The main purpose of this role is to become a HammerTech expert so that assistance is provided in all facets of implementation including solution analysis, configuration, project planning, training material creation, training delivery and ongoing implementation support. Secondary to implementation, is to aid in the day-to-day business administration activities of HammerTech, with tasks ranging from responding to customer support tickets, assisting in the upkeep of our online knowledge base, and undertaking continuous improvement on HammerTech processes.

What You’ll Bring:

Experience

• Tertiary qualifications in IT or similar, or equivalent commercial experience
• Certificate IV in Training & Assessment (preferable)
• Around 3 – 4 years’ experience in building and delivering systems-based training programs, including generation of material to be used within programs
• Experience in undertaking any activities within the Quality, Health, Safety or Environment space
• Experience in business process improvement (desirable)
• Experience within or understanding of the building and construction industry or similar (preferred but not essential)
• Experience in change management (preferable)

Abilities 

• Exceptional organisational, planning and project management abilities
• Superior customer service skills with excellent verbal and written communication
• Keen attention to detail, ensuring team processes are thoroughly documented and maintained to a high standard
• Strong analytical and problem-solving capabilities
• Proven ability to build and maintain strong stakeholder relationships
• Adept at managing competing priorities, meeting client expectations and achieving set goals and deadlines
• Collaborative team player with the ability to work effectively within a group
• Positive attitude with an outgoing and approachable demeanour

What You’ll Do:

• Consult with clients to analyse requirements and develop bespoke solution designs, including formal documentation
• Configure enterprise client environments to meet requirements outlined in the implementation concept design or analysis activity
• Project manage and maintain stakeholder relationships with clients during the implementation phase
• Provide training, coaching, and support to clients during the implementation phase, through both remote facilitation and face-to-face sessions
• Generate and maintain customised implementation, training plans, and materials tailored to unique client needs
• Offer technical troubleshooting and ongoing support for both new and existing clients
• Maintain internal project management and reporting systems with timely and accurate information, including status reporting to internal management and clients
• Assist with business administration tasks, such as updating knowledge base articles and support documents
• Lead or participate in project work as required
• Engage in continuous professional development to learn and implement new system features and functionality
• Perform other duties as reasonably required from a Senior Implementation Specialist

Benefits at HammerTech:

You’ll benefit from our balanced work-life culture with perks including:

• Flexible WFH arrangements – we trust you!
• Full LinkedIn Learning licence, with professional development and career mapping opportunities
• Birthday leave
• Work anniversary and quarterly recognition rewards
• Paid parental leave
• Generous employee referral bonus program
• Team Tune-Up Workshops
• Monthly catered office lunches
• Regular social events (both virtual and in-person) and employer-funded travel
• Annual Town Hall and End-of-Year events
• Modern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station
• Opportunities to grow your career and make an impact quickly

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process — please let us know of any needs we may not have accommodated.