Cyara (www.cyara.com) is the world’s leading AI led CX transformation platform to deliver customer smiles at scale, offering complete end to end customer experience assurance, trusted by leading brands across the world (US, EMEA & APAC)in multiple industries, such as Financial Services (Citigroup, ANZ, NAB...), Tech/B2B Software(Google, Salesforce...), Telco/Media (AT&T, Optus...), Retail/ecommerce (Macy’s, Woolworths…)
Private equity owned by K1 Investment Management (https://k1.com/), having already reached75M$ ARR through profitable growth, Cyara is on its road to go beyond 200 M$ ARR in the next few years, in a work culture that's fast-paced, results-oriented and focused on continuous improvement, whilst maintaining an all inclusive team atmosphere, with competitive compensation and fully remote work environment.
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
What will be your Mission?
- To support our growth strategy, we are looking for a Senior Enterprise Account Executive, reporting directly to our SVP Sales International, Guillaume Machefaux (https://www.linkedin.com/in/guillaumemachefaux/)
- In this crucial role, you will be focused on opening and growing new strategic enterprise logos in Australia / APAC as well as on farming and securing retention of such accounts on the ARR baseline for the region. We therefore expect you to :
- Develop a robust prospection and expansion strategy, focusing on the right industries, companies and personas, in collaboration with marketing and business development teams, leveraging social media, events, cold calling, emails...
- Qualify opportunities to check the business fit, utilizing proven sales methodologies to do so (i.e MEDDPICC), articulating Cyara’s value proposition.
- Deliver compelling, tailor-made sales and product presentations to the specific customers’ needs, with the support of the Solution Sales team
- Establish and nurture relationships with key stakeholders and decision makers, acting as a trusted advisor and leveraging executive sponsorship.
- Negotiate the agreement, being at ease in handling customer objections and in using trading techniques to achieve mutually beneficial outcomes.
- Bring the deal to closure, overcoming obstacles and securing contract agreements and purchase orders, with the support of legal and finance teams.
- Build a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
- Update and assess opportunities on a weekly basis to derive accurate forecasts for a given time period and proactively address any obstacles that may hinder meeting those expectations.
- Update and maintain planning tools on a weekly basis to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
What should you bring in terms of skills/expertise?
- Proven and stable B2B SaaS sales experience, open to more junior (5 years +) or more senior (8 years +) profiles as salary package will vary based on experience.
- Demonstrated track record of reaching 1 M$ + annual quota, closing high-value deals (average deal size, 6 to7 figures) into multinational enterprise level clients, involving complex purchasing process and multiple decision makers.
- Industry knowledge around CX / Customer experience, contact centers, chatbots or quality assurance strongly preferred, or ability to sell complex technical solutions at least required, in order to translate customer pains into business benefits
- Experience selling in Australia and APAC, with a network of customers in sectors such as Banking/ Insurance, Tech / B2B Software, Telco/Media, Retail / ecommerce, Hospitality / Travel…
- Expertise in both net new logo acquisition and customer upsell/crossell expansion, with a “go and get” attitude
- Familiar or at ease with US / Private equity owned B2B SaaS scale ups when it comes to fast paced environment, sales methodology, forecast accuracy...
- Professional demeanour with a positive winning / resilient attitude, focused on problem-solving / proactive, always on learning attitude, strong cross department collaboration and team spirit.
- Familiar or at ease with remote work, with a strong work ethic, good time management skills and a high degree of self-motivation.
- Located in Australia, native or fluent in English. Any other language will be considered as a plus.
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
