The Engagement Manager will coordinate and manage professional services, proposals, and project delivery while ensuring customer satisfaction and stakeholder engagement.
Available Location: Sydney
Overview:
We are seeking a highly motivated and experienced services Engagement Manager to join our growing team. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.
Responsibilities:
Qualifications:
Overview:
We are seeking a highly motivated and experienced services Engagement Manager to join our growing team. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.
Responsibilities:
- Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services. The primary focus is Professional Services, with additional areas including Education Services and Technical Account Management.
- Create a vision and articulate the value of professional services to customer stakeholders via several methods including preparing and delivering presentations at senior management levels
- Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
- Act as the primary point of contact for Account Executives (AEs) and Account Teams when a professional services opportunity is identified.
- Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
- Coordinate and schedule calls with Account Teams to gather more details about the service opportunity and understand its scope.
- Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
- Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
- Oversee the contractual agreement process, including Statement of Work (SOW) and product subscription agreements.
- Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in professional services, project management, or a customer-facing technical sales role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to manage complex projects and multi-stakeholder engagements.
- Strong analytical and problem-solving skills.
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional Asian languages is a plus.
Top Skills
APIs
Dns
HTTP
JIRA
Networking
Salesforce
Sase
Security
Tcp/Ip
Tls
Zero Trust Services
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