Senior CRM Salesforce Functional Consultant

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

We are seeking a passionate and experienced Senior CRM Salesforce Functional Consultant to join our Bunnings Commercial Team.

About The Role

Joining a dynamic and supportive team that values collaboration, innovation, and continuous improvement as a Senior CRM Salesforce Functional Consultant you will be a key player in shaping and delivering the future of our Salesforce CRM capabilities.

As the go-to Salesforce expert for our Commercial teams, you will lead the way in understanding our operations, translating those needs into smart solutions, and driving value across the business.

As the go-to Salesforce expert for our Commercial teams, you’ll take the lead in understanding how we work, mapping those needs into smart solutions, and driving value across the business. 

You will additionally:

• Lead the design, implementation and optimisation of Salesforce solutions aligned with commercial objectives
• Collaborate with stakeholders to design and configure Salesforce solutions (Sales Cloud and Service Cloud)
• Facilitate workshops, create training materials, and support teams to ensure successful user adoption
• Drive business process improvement for both B2B and B2C service models
• Provide expert advice on automation, integrations and Salesforce best practice
• Work within Agile teams to deliver outcomes aligned with business goals

About You

You are a strategic and solutions-focused thinker with deep Salesforce expertise. You are equally confident in mapping out high-level system designs and engaging with stakeholders to bring them to life. You thrive in complex, fast-paced environments, balancing long-term vision with practical, hands-on execution to deliver meaningful business outcomes.

You will additionally have:

• 5+ years’ experience in Salesforce consulting or business analysis
• Certifications in Administrator, Sales Cloud Consultant and Service Cloud Consultant will be highly desirable
• Strong stakeholder management and facilitation skills with proven experience conducting workshops
• Proven experience coordinating UAT and creating user guides
• Proven experience with Agile methodologies and business process mapping
  In-depth understanding of Salesforce Sales Cloud and Service Cloud
• A passion for innovation, problem-solving and improving user experience
• Excellent communication skills both verbal and written

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at [email protected] and a member of the team will be in touch. 

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.

By joining our passionate and diverse team, you’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.