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(i.e.,) is currently looking for a Senior Consultant – Digital Content Strategist to join the team and own the technical delivery of products across a variety of client engagements. This role is designed to be a blend of strategic thinker and hands-on creator who shapes digital products through language, structure, and clarity.
Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for. At (i.e.,), everyone is welcome regardless of background, origin, faith, disability status, ethnicity, or gender identity.
About the opportunity
As a Senior Consultant, you will have the opportunity to ensure content is meaningful, useful, accessible, and aligned to both brand and customer experience.
Your primary role is to oversee the end-to-end content lifecycle, from discovery and strategy to creation and optimisation. An important part of your role is also to mentor and provide guidance to junior team members, facilitating their learning and growth while managing complex digital builds.
You will sit within a cross-functional team of UX/UI designers, developers, data analysts, and producers to support with:
- Championing a user-first mindset with a deep understanding of customer journeys and accessibility.
- Writing, editing, and optimizing copy aligned with brand strategy and marketing objectives.
- Navigating and coordinating across multi-agency environments to ensure delivery consistency.
- Building transparent, trusted relationships with clients to manage expectations around content scope and timelines.
- Applying Agile or hybrid methodologies to manage competing priorities and deliver at pace.
- Learning to produce pages using an enterprise CMS and providing candid feedback to foster a trusted growth environment.
We value demonstrated experience in two or more of the following areas:
- Content design or digital content strategy within a complex stakeholder environment.
- High proficiency in Figma (or similar design programs) and wireframing.
- Working knowledge of content management, templates, and governance in Sitecore or other enterprise-level CMS.
- Utilization of analytics tools such as GA4 or Hotjar to drive insights.
- Experience in or for automotive brands.
- Proficiency with collaboration tools like Miro, JIRA, and Confluence.
About You
We are looking for a consultant who embodies the following strengths and traits:
- User-centred thinking: You put the customer at the heart of every decision.
- Clarity and simplicity: You can turn complex information into something anyone can understand.
- Curiosity: You ask the right questions and explore better ways of doing things.
- Highly collaborative: You work well with others and contribute to shared outcomes.
- Attention to detail: You care deeply about accuracy, consistency, and quality.
- Growth mindset: You are always learning, improving, and helping others do the same.
- Integrity and empathy: You lead with initiative and have the courage to challenge the status quo for the better.
- Adaptability: You navigate fast-paced environments with a calm approach to problem-solving.
The Consultant We Value
We value talent who put our clients first - always - with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fueled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.
Why Us?
(i.e.,), the Innovation and Experience company, is a full-service product consultancy accelerating growth for some of Australia's most successful businesses. We employ 60+ people working in cross-functional teams to innovate and deliver outcomes powered by a product mindset, design thinking, and Agile delivery.
Work flexibility and work-life balance are core values within our DNA. Each team member has opportunities to work on unique and exciting projects while developing their skills and shaping their career.
Some of our benefits include:
- Flexible work options.
- Home technology set up with laptop and monitor.
- Generous leave programs including 15 days life leave per year and paid parental leave.
- A focus on growth and training, including quarterly training days and tailored L&D experiences.
- A social and culturally celebratory work environment.
Respectfully, we are not looking for any help from recruitment agencies with this role.
IE Melbourne, Victoria, AUS Office
Melbourne, Victoria, Australia
