Senior Capability Specialist

• Develop capability of REA’s sales teams while creating and shaping major initiatives to achieve results

• Be part of an innovative and passionate Customer Group Capability team with a huge opportunity for growth 

• Define and shape key programs of work to achieve important milestones

• 12- month Fixed Term position – can be based in either Melbourne, Sydney or Brisbane

We're REA

With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. 
 
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  

Which team is this in

The Senior Capability Specialist sits within our Customer Excellence function, which strives to build a reputation for outstanding customer experience and service excellence that unifies our teams.

The key focus will be to develop and nurture capability across REA sales teams and embed a customer-centric culture that drives profitable customer behaviour and plans. This includes working collaboratively with sales, success, sales support, customer marketing, product and customer operations to increase sales results and productivity, as well as providing actionable performance insights that inspire a sprint and marathon spirit across the team.
 

Day to day of the job

Design and deliver learning that drives performance: Create effective training programs that realise commercial outcomes, drive business growth, and align sales teams on commercial priorities.

• Lead end-to-end capability design: Own the full design lifecycle — from needs analysis and solution design through to pilot, delivery, and measurement of impact.

• Develop learning experiences that shift behaviour: Design and facilitate programs that build technical and behavioural capability, challenge individual thinking, and lift sales effectiveness.

• Champion REA’s sales philosophy: Embed customer-centric thinking and value-based conversations throughout all learning experiences.

• Onboard, enable and inspire sales teams: Deliver high-impact onboarding and continuous development for salespeople of all levels, across face-to-face and virtual environments.

• Foster a simulation and coaching culture: Create opportunities for practice through simulations, role plays, and observation-based coaching. Work with Sales Managers to lift capability through feedback, modelling and coaching moments.

• Partner and co-design: Collaborate with leaders, subject matter experts, and colleagues in the Customer Excellence team to co-design programs that support strategic initiatives (e.g. pricing changes, new product launches, sales transformation).

• Leverage modern learning methods: Blend trainer-led sessions, self-paced learning, and digital resources for flexible, scalable learning delivery.

• Create high-quality content and tools: Develop facilitation guides, playbooks, presentations, toolkits, and job aids that reinforce learning and enable ongoing skill application.

• Be in the field: Spend time with sales teams and leaders to observe, coach, and provide feedback that drives real-world performance uplift.

• Diagnose and prioritise capability needs: Conduct learning needs analyses and define capability frameworks that inform annual learning plans and performance outcomes.

• Measure and report impact: Evaluate learning effectiveness through data, feedback, and performance metrics, ensuring programs are continuously improved and tied to commercial results.

• Act as a trusted advisor: Be a thought partner to sales leadership, providing insights on performance trends, capability gaps, and strategies to build a high-performing culture.

Who we’re looking for

Willingness to challenge the status quo, lead with opinion and create positive change and looks at tricky situations through a solutions-focused lens

• Display knowledge and understanding of current best practises in online education, delivery methods, approaches, tech & tools

• Strong communicator with the ability to influence and co-ordinate efforts with all levels and groups

• Confident and experienced facilitator and presenter

• Advanced knowledge of adult learning principles

• History of strong performance in training, coaching or leadership roles of developing skills, transferring knowledge and changing behaviours

• Digital Sales, Marketing and/or Advertising experience is desirable

• Experience in working with sales teams

• Willingness to travel interstate

The REA experience 

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.  

Some of our Perks & Benefits include:  

·       A hybrid and flexible approach to working 

·       Flexible leave options including, birthday leave and purchase additional leave 

·       Flexible parental leave offering for primary and secondary carers 

·       Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity 

·       Hackdays so you can bring your big ideas to life   

Our commitment to Diversity, Equity, and Inclusion   

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. 

Join our Talent Neighbourhood 

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!  

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