As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Senior Business Analyst Production Support
Job Description
Company Overview
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Reports to:
Delivery Lead / Scrum Master Production Support
Opportunity snapshot:
The successful candidate will perform a Client facing Senior Business Analyst role in the Production Support working alongside the client business analysts, Technical lead and solution architects in order to effectively perform, as well as oversee analysis and design techniques to solve complex business issues.
Direct reports:
Not applicable
Key responsibilities:
- Substantial recent experience in complex business system analysis and issue resolution.
- Provide support to business stakeholders to manage and resolve system defects.
- Identify and resolve production issues in conjunction with developers, testers and business stakeholders.
- Facilitate workshops, and discussions with internal and external stakeholders, including fund administrators, trustees, investment teams, and IT teams, to ensure defect fixes meet business requirements and superannuation legislation, APRA/ATO guidelines, and regulatory requirements.
- Perform data analysis on member accounts, transactions, fees, and compliance reporting, ensuring data integrity and accuracy in superannuation systems.
- Support UAT (User Acceptance Testing) by defining test scenarios, validating test cases, and ensuring solutions meet business and regulatory requirements.
- Provide guidance to junior Business Analysts.
- Exposure to system enhancements and implementations by defining user stories, supporting configuration, and providing subject matter expertise on superannuation platforms.
- Exposure in solution analysis techniques including User Stories, Use Cases, BPMN 2.0, UML Modelling Diagrams, User Interface Design, Domain Modelling, Logical data modelling and Business Rules modelling
- Exposure to Requirement Traceability and change management processes.
- Understanding of IT systems, databases and infrastructure including complex system architectures involving the integration of multiple systems (including third parties)
- Microsoft Office Applications (Word, Excel, Visio, Access)
- Working understanding of requirement management tools (JIRA, Confluence)
Domain Knowledge
Domain knowledge in one or more the following areas will assist a Senior Business Analyst in the role.
- Defined Contribution and Defined Benefit Plans Funds management
- Annuity and Pension Products
- Personal wealth investments such as Unit Trust and Managed Funds
- Platform/Wrap Account Products which enable an investor to hold assets across multiple managers and trade directly with the share market.
Underlying Competencies
- Analytical Thinking and problem Solving
- Generates useful and creative ideas for self and others
- Applies new ideas to solve existing complex problems
- Pros and cons of all options are clearly communicated to stakeholders
- Uses multiple style to communicate information
- Uses a sound problem solving framework
- Communicates organisation wide impacts of change
- Can work comfortably with abstract concepts
- Can identify opportunities for improvement through modelling and analysis
- Behavioral Characteristics
- Facilitates decision making for others
- Can identify and draw out conflicts of interest
- Takes full accountability for own and team's work
- Seen as open and honest
- Has predictable and reliable plans for self and others
- Stakeholders see the BA as part of their team
- Role models adaptability to change
- Reviews change and evaluates effectiveness
- Communication Skills
- Effectively presents information to get buy in
- Achieves challenging outcomes through communication skills
- Strong personal brand as a clear communicator
- Demonstrates listening through playback or actions
- Interaction Skills
- Experienced facilitator with exceptional stakeholder management skills
- Can inspire and influence others
- Can create a compelling vision of the future state
- Regularly and successfully coaches others
- Tools and Technology
- Determines the toolset for a project / program
- Teaches others the tools required
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
