Senior Business Analyst

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

At Littlepay, our mission is to move more people through better payment experiences. This drives our passion to make payment journeys effortless, whether in-person via contactless physical or digital cards or online via web and mobile checkouts. Our Product team is central to achieving this ambitious vision. 

We’re looking for a Senior Business Analyst in Melbourne to help shape and deliver scalable payment processing solutions. You’ll collaborate closely with internal stakeholders, strategic partners, card schemes and acquirers, to articulate and refine critical business and technical requirements. Your focus will span transit payments, card schemes, merchant acquiring and transaction processing. 

The ideal candidate will have a strong technical background, be experienced in agile practices and be prepared to drive initiatives from ideation to market launch.

• Work closely with transit solution partners and acquirers to understand and document requirements
• Lead initiative kick-off sessions, introducing scope to internal teams
• Problem solve and troubleshoot contactless transit industry challenges
• Drive initiative outcomes and requirements decision making
• Liaison between partner and Littlepay technical teams
• Analyse scheme and acquirer compliance requirements and perform impact assessment  
• Manage the product backlog, balancing new features, support tickets and compliance requirements 
• Assist support and project teams as subject matter experts
• Conduct business and product level triage for incoming support tickets  

• 4+ years in a Business Analyst role, as a bonus with at least 2 years in card payments.
• Ability to demonstrate expertise in payment processing, including an understanding of acquirers network specification (e.g. ISO8583, REST based), scheme/card brands payments  processing, and settlement processing.  
• Strong understanding of payment processing flows including card tokenisation 
• Familiarity with regulatory compliance in the payments industry (e.g., PCI DSS).
• Experience with API specifications and payment integrations.
• Attention to detail and excellent problem-solving skills
• Highly organised, capable of context switching across many partners and product offerings.
• Proficiency in creating detailed requirements documentation, user stories, and acceptance criteria.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Ability to work under pressure in a self organising, high trust environment
• Excellent communication and stakeholder engagement skills
• The ability to use Agile development tools such as Jira, Lucid, Notion

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• Superannuation contributions on all paid parental leave payments
• A company-wide paid day off
• Our flexible public holiday program
• Flexible (hybrid) working conditions
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.

Littlepay are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.