Leads complex OpenText ECM, digital, and integration initiatives. Defines API requirements, data mappings, authentication flows, acceptance criteria, and functional specifications. Facilitates workshops, manages stakeholder alignment, conducts gap analysis, and ensures end-to-end requirements traceability and governance. Supports cloud and SaaS delivery models, migration strategy, metadata modeling, retention and records management, and regulatory document processes, particularly within insurance environments.
Job Details:
Must Have Skills:
Senior Business Analyst with OpenText ECM programs—including Content Suite, xECM, InfoArchive
Nice to Have Skills:
Strong exposure to Cloud and SaaS delivery models, including understanding of environment strategies, deployment pipelines, non-functional requirements (performance, security, availability, compliance).
Excellent communication, influencing, and stakeholder management skills, capable of aligning business SMEs, architects, engineering teams, and vendors.
Detailed Job Description
8plus years experience as a Senior Business Analyst, leading complex digital and integration initiatives across enterprise programs.
Demonstrated delivery experience on large-scale OpenText ECM programs—including Content Suite, xECM, InfoArchive, with strong capability in content analysis, migration strategy, metadata modelling, retention/records, and integration patterns.
Strong exposure to Cloud and SaaS delivery models, including understanding of environment strategies, deployment pipelines, non-functional requirements (performance, security, availability, compliance).
Deep experience defining API‑level requirements, covering:
Request/response structures and validation
Error handling and exception scenarios
Data mapping across upstream/downstream systems
Authentication/authorization flows (OAuth, SAML, etc.)
Performance, scalability, versioning and integration best practices
Hands‑on proficiency with Postman and Swagger/OpenAPI specs for exploring, validating, and testing APIs and integration endpoints.
Strong ability to facilitate workshops, lead requirement discovery, and translate business needs into clear functional specifications, user stories, and acceptance criteria.
Excellent communication, influencing, and stakeholder management skills, capable of aligning business SMEs, architects, engineering teams, and vendors.
Experience working across multi-disciplinary teams, ensuring traceability, gap analysis, and end‑to‑end requirements governance for ECM transformations.
Exposure to the insurance domain, including understanding of policy, claims, customer data, regulatory and compliance-driven document processes.
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