The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.
About the RoleDoorDash is looking for a Senior Associate, Strategy & Operations to help own and execute our overarching business strategy in the APAC region. This is a high-impact role that will be pivotal in launching and scaling new initiatives, starting with our DoorDash Reservation Marketplace and scaling New Product Launches.
You will be the strategic right-hand to INTL GTM leadership and the Global Head of Strategy & Operations, In-Store, helping improve the regional business strategy, driving our local pricing and packaging strategy, and ensuring our operations can scale efficiently. As a Business Process Owner, you will champion project creation and execution, requiring you to dive deep into data and build consensus with cross-functional partners. The ideal candidate is a structured "first-principles" thinker who has a bias for action, thrives in ambiguity, and is obsessed with using data to drive results and achieve our goal of sustainable revenue growth.
What You'll Do- Strategic Analysis and Planning: Assist INTL leadership in developing the long-term strategic plan for APAC. You will work on problems of diverse scope where analysis requires the evaluation of identifiable factors, critical thinking, and creativity. This includes identifying new market opportunities, analyzing the competitive landscape, and crafting go-to-market processes.
- Business Process Ownership & Project Management: Champion project creation, planning, and execution for pivotal initiatives. You will work closely with leadership and teams across Product, Sales, and Marketing, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution in line with our growth objectives. You will establish clear metrics for success and designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals). You will be responsible for removing or escalating roadblocks to ensure project timelines are achieved.
- Cross-Functional Collaboration: Serve as the key operational liaison between regional Sales, Marketing, Product, and Customer Support teams. You will gather requirements, manage timelines, and act as the key communicator to leadership, ensuring alignment on company goals. This is essential for aligning product strategy with overall business goals and ensuring that products are successfully launched and commercialized.
- Market Research: Conduct targeted market research to understand the local hospitality tech industry, customer pain points, and competitive landscape, informing product and GTM adjustments.
- Data-Driven Insights: Dive deep into our data to uncover hidden trends, analyze product adoption, and monitor competitive dynamics. You will be responsible for developing dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.
- Process Improvement: Identify inefficiencies and opportunities for process optimization across the APAC business. You will design, implement, and document new workflows to enhance operational performance and scalability.
- Risk Management: Anticipate and proactively manage obstacles and risks to strategic projects, developing mitigation strategies to keep initiatives on track.
- Experienced Operator: 3-5 years of experience in project management, consulting, strategy & operations, preferably within a high-growth technology, SaaS, or hospitality environment.
- Autonomous Owner: You take ownership of projects, work autonomously, and demonstrate initiative to drive change. You are skilled at identifying issues, assessing risks, and finding creative, pragmatic solutions.You complete day-to-day tasks without instruction and require only general guidance on new or more complex types of work.
- Expert Project Manager: Proven track record of managing initiatives of medium complexity that require a high level of accuracy and dependability. You can manage multiple priorities simultaneously in a fast-paced environment.
- Data Analysis: An analytical mindset with proven experience in data analysis and financial modeling. You can translate raw data into actionable insights and strategic recommendations.
- A plus: Proficiency in SQL and data visualization tools (e.g., Looker, Tableau).
- Financial Modeling Experience: The ability to create financial models to evaluate potential opportunities.
- Exceptional Communicator: Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams without direct authority.
- Tech-Savvy: Proficiency in productivity software (e.g., Google Workspace, Microsoft Office, Salesforce).
- Customer Centric: Deep sense of empathy for user challenges and pain points.
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At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
