Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality - our employees can develop the strategy and execute it.
The Dasher & Logistics Strategy & Operations team supports the millions of Dashers who power DoorDash’s marketplace by ensuring that every delivery is completed with speed, accuracy and results in a positive Consumer, Merchant and Dasher experience. We’re building the world’s leading last-mile logistics platform - and to succeed, we’ll need to disrupt ourselves along the way.
About The RoleAs a Senior Associate on the ANZ Dasher & Logistics S&O team, you will own and drive the performance of our Dasher marketplace, ensuring the health, quality, and compliance of our fleet while enabling sustainable, scalable growth of the business.
You will take end-to-end ownership of critical Dasher metrics, translating data into clear insights and leading operational initiatives that improve delivery quality, reduce cost and risk, and strengthen our onboarding and compliance processes. You will partner closely with operational teams, product and engineering, finance, and legal to drive strong decision-making and execution, ensuring alignment across all business lines against ANZ priorities.
You will deep dive into Dasher operational and quality metrics to identify trends, diagnose root causes of underperformance, and develop data-backed action plans to keep performance on track. You will clearly communicate insights, trade-offs, and progress to cross-functional stakeholders and leadership, particularly when metrics deviate from plan.
In parallel, you will lead and contribute to longer-term, cross-functional initiatives that require sustained ownership beyond day-to-day monitoring. This includes designing and executing experiments and projects to improve marketplace quality, onboarding efficiency, fraud prevention, and regulatory compliance, from problem definition through to implementation and measurement of impact.
You will report to the Manager, Strategy & Operations, Dasher & Logistics.
You're excited about this opportunity because you will…- Strategise - Help shape the Dasher marketplace strategy by identifying opportunities to improve delivery quality, fleet health, onboarding efficiency, fraud prevention, and compliance, translating metrics and insights into clear, actionable operational plans.
- Engage - Design and implement scalable initiatives and best practices that improve Dasher quality, safety, and efficiency, delivering a reliable and compliant delivery experience.
- Operate - Own dashboards and core Dasher performance metrics, manage week-over-week operating cadence, and proactively identify and mitigate risks to safe, compliant delivery operations.
- Analyse - Build and maintain analytical models using tools such as Excel and SQL to assess performance, quantify trade-offs, and evaluate the economic and operational impact of programs, experiments, and policy changes.
- Influence - Partner closely with Operations, Product, Engineering, Legal, Policy, Fraud, and Comms teams to drive alignment, execute initiatives, and build stakeholder and leadership buy-in.
- You have 3+ years of experience in Strategy & Operations, Business Operations, Consulting, Banking, Technology, or a related field, supported by a Bachelor’s degree.
- You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment.
- You are a problem solver – You have a talent for synthesising complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
- You are analytical – You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level.
- You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
DoorDash Melbourne, Victoria, AUS Office
Melbourne, Australia
