Please note that to be successful in this role, you must be an Australian Citizen and have / be eligible to achieve NV1 security clearance
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
Our team
The Datacom Applications Management team is a close-knit team comprised of high achieving Applications Administrators covering the level 3 application support needs of multiple clients across Australia and covering technologies such as D365 CE, Salesforce, SharePoint, bespoke applications, as well as a range of other Commercial-off-the-Shelf (CoTS) applications
About the Role (your why)
The Applications Administrator is predominantly responsible for the administration and support of Commercial-off-the-Shelf (CoTS), custom developed portfolio applications and various SaaS products for our customers. Scope of work includes product upgrades, development of bug fixes and application enhancements so Azure .NET development experience is highly desirable. We need someone with an eye for detail, can work closely with customers in public and private enterprise and are looking for the next step in their technical career in a collaborative and hard-working environment.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, and Sydney - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
- The effective management and administration of CoTS applications within the application portfolio.
- Provide ongoing support for application-related incidents, including troubleshooting, diagnosing, and resolving issues in a timely manner.
- Monitor application performance and availability, proactively identifying potential issues and implementing solutions to prevent downtime.
- Work with architecture and project teams to ensure effective introduction of new applications, including technical and support recommendations or requirements.
- Meeting client SLAs through the management of resolver group queues to confirm work is completed within agreed time frames.
- Work with application Vendors to promptly resolve major issues that are not resolvable in-house.
- Utilizing IT Service Management tools to perform incident, request, change, and problem management.
- Maintenance of application portfolio including patching, upgrades, or security updates.
- Participate in on-call rotations and respond to critical incidents outside of regular business hours as needed.
- Develop, maintain, and enhance .NET applications leveraging Azure services such as Azure App Service, Azure Functions, Azure SQL Database, Azure Storage, etc.
- Ensure code quality, performance, and security standards are met throughout the development and support lifecycle.
- Document technical specifications, configurations, and troubleshooting procedures to facilitate knowledge sharing and improve support efficiency.
- Mentor junior staff and contribute to their professional growth through knowledge sharing and code reviews.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs
What you’ll bring
We are looking for a Senior Applications Administrator with Azure .NET Developer experience with the following skills:
- Knowledge and skills with applications from both an application and infrastructure perspective are highly desirable: SharePoint, bespoke applications, as well as a range of other Commercial-off-the-Shelf (CoTS) applications.
- Develop, maintain, and enhance .NET applications leveraging Azure services such as Azure App Service, Azure Functions, Azure SQL Database, Azure Storage, etc.
- Experience and understanding of enterprise IT technologies such as: Windows Server, Active Directory, Microsoft Cluster Service, VMware vSphere/ESXi, DFSR, IIS, DNS, Load Balancing, Microsoft SQL.
- Additional experience or skills with the following: Windows PowerShell scripting, Programming experience (C#, JS, HTML, .Net), Authentication mechanisms (Kerberos, SAML, ADFS).
- Understanding of ITIL Methodology (Change and Release processes).
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to make our environment fun and friendly, and our people feel supported.
