Senior Analyst, Customer

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more productive and fulfilling working lives and to help organisations succeed.

By joining us, you’ll be part of a multinational technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

We’re looking for people who thrive in dynamic teams, appreciate progressive industries, and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multilingual systems, solving high-impact problems to the benefit of millions of people within the region. Expect a great investment in your career development with access to workshops, conferences & courses while you work alongside seasoned experts. Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Job Description

The Role

This is a key enabling role within SEEK's well-established data analytics function, which was named a semi-finalist in the Centre of Business Analytics (Melbourne Business School) 2023 Practice Prize!

As a team, we are data and analytics experts who get marketing and are great at distilling commercial problems to create high-impact insights and/or enable business outcomes.

In this role, you will play an important part in delivering customer-focused analytics for marketing and chip in to key critical initiatives across the organisation.

We are looking for a structured thinker with experience in customer analytics and its application through marketing channels, as well as a validated experience of providing analytics expertise in cross-functional project teams, helping drive insight to action.

Key Responsibilities

• Data analysis and insight generation. Collect, analyse, report and interpret data from various sources to generate insight on marketing performance, campaign efficiency, and customer behaviour. Collaborate with a wide range of collaborators to understand their objectives and deliver analytics that is actionable and drives value.
• Cross-functional collaboration. Work closely with marketing teams to understand their data objectives and priorities. Represent marketing in cross functional data projects. Participate in cross-functional projects to delivery data-driven insights into marketing strategy and execution.
• Continuous improvement and innovation. Keep tabs on industry trends, new technologies, and best practices in customer analytics. Find opportunities for process improvements, automation, and innovation to improve analytics capabilities and deliver efficiency.
• Employment market insight. Stay ahead and communicate insights of the employment market by keeping an eye on demographic, policy and economic trends that impact the employment sector.
• Data quality and assurance. Follow established quality assurance standards, ensuring the accuracy, integrity, and consistency of analytical output

Qualifications

Essential Qualifications, Skills and Experience

• Experience in a data analytics role that delivers tangible business outcomes, preferably within a marketing or commercial environment.
• Excellent written and verbal communication skills, with the ability to present data and insights to both a technical and non-technical audience.
• Excellent problem-solving skills with a keen attention to detail.
• Proficient in data manipulation and statistical analysis using SQL, R, Python or similar programming languages.
• Experience working with large scale data platforms (e.g., DWH/relational databases, AWS/Azure).
• Experience with visualisation tools (e.g., Tableau, Power BI, Qlikview).
• Ability to work collaboratively within a team environment, prioritise tasks, and manage multiple projects simultaneously.
• Comfortable collaborating and building strong relationships across diverse teams, especially with non-technical stakeholders.
• Tertiary qualification in a relevant commercial or quantitative discipline (e.g., commerce, marketing, economics, mathematics, technology).

Other Qualifications, Skills and Experience

• Experience working across the marketing/advertising technology ecosystem a plus (eg, Google Analytics, BigQuery, CDP, Amplitude, Salesforce CRM, Salesforce Marketing Cloud).
• Understanding of sophisticated analytics techniques and procedures (e.g., predictive analytics, statistical modelling) and applied knowledge of ‘when’ and ‘how’ to apply these appropriately.
• Understanding of digital marketing metrics and analytics techniques.
• Experience in marketing campaign measurement techniques and approaches to experimentation.

Additional Information

Perks and benefits

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.