Job Description Summary
Help reimagine medicine for people living with multiple sclerosis! Novartis is seeking an Account Specialist in Neuroscience focused to act as the primary interface with healthcare professionals and key stakeholders. The role centres on leading ethical, compliant customer engagement, building deep, trust-based relationships, and delivering tailored, customer-centric experiences that ultimately create value for both customers and patients.You will represent the Novartis customer experience approach by understanding HCP needs, coordinating multichannel interactions, and translating insights into meaningful actions that support patient outcomes. Success requires strong communication, active listening, and the ability to partner with stakeholders over time.
The position reports to the National Sales Manager and covers the Victoria East and Tasmania territories. You will join a highly engaged, collaborative team that puts patients at the heart of every decision, aligning daily activities to the broader mission of reimagining medicine for people living with multiple sclerosis.
Job Description
Drive competitive sales growth by identifying and prioritizing high-potential HCPs and stakeholders through data-driven analysis.
Orchestrate positive, outcome-focused customer experiences to deliver strong sales performance.
Execute territory and account plans aligned to business priorities and patient needs.
Engage in value-based, compliant conversations (in-person and virtual) to uncover challenges, decision drivers, and opportunities.
Personalise multichannel engagement journeys with approved content and partner with HCPs for sustained collaboration that supports the right patient at the right time.
Build effective relationships with local opinion leaders and medical influencers to appropriately challenge behaviours and improve the patient journey.
Develop deep customer insights, translating feedback and data into prioritised territory, account, and interaction plans, and share insights with cross-functional teams.
Deliver value to customers and patients by collaborating compliantly across functions, acting with integrity and transparency, and living the Novartis Code of Ethics and Values.
Proven sales experience in healthcare, pharmaceuticals, or related industries, with an established network in the target customer group.
Therapeutic or product knowledge in neuroscience and/or multiple sclerosis.
Strong account management, territory planning, and orchestration skills.
Proficiency in virtual and in-person engagement, multichannel tools, and data literacy to analyse performance, segment customers, and adapt plans.
Exceptional communication, questioning, active listening, and ethical influence to build trust and long-term partnerships.
Collaborative mindset with cross-functional teams, demonstrating high integrity, sound judgment, and commitment to compliant conduct.
Purpose-driven work improving patient outcomes
Inclusive, diverse culture with learning and growth opportunities
Competitive benefits and development programs
Skills Desired
Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills
