Senior Account Manager, Major Accounts

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

We’re evolving our go-to-market engine and enterprise partnerships, and we need a strategic operator to drive cross-functional programs that unlock growth. You’ll be the central coordinator for some of Airwallex’s largest, most strategic accounts globally. You’ll guide these major partners across various work streams and products from onboarding through to expansion - unlocking new value, advocating for their needs, and acting as their trusted navigator across Airwallex’s product suite. You are the glue: answering day-to-day queries, spotting emerging trends and risks, and collaborating internally to drive proactive solutions. Your mission is to maximise client lifetime value, enable operational excellence, and shape product strategy by surfacing deep customer insights.

• Build and own program charters that align executive priorities, customer outcomes, and commercial objectives; define scope, milestones, decision forums, and success metrics (OKRs).

• Develop fact-based recommendations using customer, product, and commercial data; prepare executive-ready materials to support prioritisation and trade-offs.

• Orchestrate multi-workstream delivery from onboarding through continuous expansion; remove blockers, manage risks/dependencies, and ensure seamless execution

• Run MBRs/QBRs that focus on value realisation, roadmap alignment, and measurable outcomes; capture and escalate insights to inform product strategy.

• Become an expert in Airwallex’s product suite; identify where new capabilities or integrations unlock step-change value for enterprise customers.

• Shape product direction by translating client use-cases and quantitative evidence into clear requirements and ROI narratives.

• Instrument and monitor leading indicators for program health (deployment timelines, API usage, payment success rates, fraud/chargebacks, operational SLAs, CSAT/NPS).

• Build simple models to assess business cases, scenario outcomes, and sensitivity (pricing, FX, LPM mix, settlement options).

• Engage stakeholders from C‑suite to operations on both the customer and Airwallex side; drive crisp decisions and hold owners accountable.

• Communicate progress, risks, and mitigations with clarity; create executive materials that are concise, visual, and action‑oriented.
  

We’re looking for people who meet the minimum requirements. Preferred qualifications are great to have, not mandatory.

• 6–10+ years’ experience across top-tier management consulting, investment banking, revenue/GTM operations, or enterprise account management, specialising in managing complex payment ecosystems

• Proven track record leading complex, multi-stakeholder programs from strategy through execution with measurable outcomes.

• Strong problem structuring, quantitative analysis, and executive communication skills; ability to convert ambiguity into an actionable plan.

• Demonstrated experience influencing without authority and driving cross-functional alignment across Product, Engineering, Sales, Finance, and Legal.

• Proficiency with business analysis and reporting tools (e.g., Excel/Sheets modeling; familiarity with BI tools such as Looker/Tableau; SQL a plus).
  

• Payments, fintech, SaaS, or platform experience (checkout, payment methods, risk/fraud, FX, settlements, reconciliation, enterprise integrations).

• Experience with pricing/packaging, segmentation, or GTM design; exposure to experimentation frameworks and revenue attribution.

• Familiarity with CRM and work management tools (e.g., Salesforce, Jira, Asana) and program governance best practices.

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.