Senior Account Manager- Distributor and Indirect Sales (Remote Sales)

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

ANZ is the premier remote salesforce globally for MDT, renowned for our innovative approach and relentless pursuit of growth.  We focus on developing strong customer relationships via an inside sales model, supporting customers who may be no longer be, or do not need to be served by a traditional face-to-face field sales representative model.

The Senior Account Manager (Remote Sales) is a unique role within the Remote Sales team as it serves the widest and most diverse customer base in all of Medtronic by owning the account management of the various resellers, distributors and indirect customers who sell Medtronic’s products across a wide variety of sectors from public hospitals, private hospitals, animal health, dental and others. You will support these customers as part of the Remote Sales Team – this is not a field-based role. This means you are an office-based sales and account professional and are not required to be ‘on the road’.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, and feel you can drive sales and account management effectively via a remote sales model, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Responsibilities may include the following and other duties may be assigned:

• The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities across your Distributor, Reseller and indirect accounts, operating as the lead point of contact for any and all matters specific to your accounts.

• In this role, you will liaise with cross-functional internal teams (including Customer Service, the Operating Units, Marketing teams and finance department) to improve the entire customer experience, building and maintaining strong, long-lasting customer relationships whilst overseeing customer account management, including negotiating contracts and agreements to maximize profit

• We are seeking an individual who thrives on accountability and is eager to contribute their expertise to our mission.

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Arrange product demonstrations by field sales representatives to support your accounts as required

Required Knowledge and Experience:

• Minimum bachelor’s degree required

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (e.g. Salesforce,) and MS Office (particularly MS Excel)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills

• Demonstrated track record of achieving sales targets, driving revenue growth and bottom-line margin/operating profit.

• Some out of hours work will be required

• 3 days minimum in Medtronic Sydney office per week, with Flex work available from home up to 2 days per week maximum

• Integrity is paramount. Talking straight and seeking feedback is viewed as critical to success

• Excellent interpersonal skills

• Ability to quickly establish credibility with all levels of customer base

• Well organized - able to set and reset priorities

• Can engage internal and external stakeholders

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here