As Vonage continues to grow its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, we are seeking a high-performing Account Manager to drive growth within a defined portfolio of accounts. This role is ideal for someone with a strong track record in SaaS sales who is passionate about helping organisations modernise their communications infrastructure across multiple business units.
Role OverviewAs an Account Manager at Vonage, you’ll be responsible for shaping the go-to-market approach within your assigned accounts. Your mission is to drive adoption of our UCaaS and CCaaS solutions, delivering measurable value to clients while helping them transform how they connect with customers and teams. You’ll be working with cross-functional stakeholders and partners to unlock new revenue opportunities and build long-term strategic relationships. Your book of business is yours to build upon through creating cross-sell and upsell opportunities.
Key Responsibilities- Own and execute a clear sales strategy to grow revenue within accounts
- Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning to customer business goals
- Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
- Demonstrate a track record of managing complex, multi-stakeholder sales cycles
- Deliver clear and compelling value propositions tailored to each client’s needs
- Collaborate with internal teams (e.g. Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
- Work with channel and Alliance partners to expand reach and scale customer impact
- Consistently meet or exceed revenue and growth targets
- Experience in SaaS or cloud-based sales with a strong understanding of building existing accounts
- Proven success in selling to C-level executives and managing complex accounts
- Ability to easily manage multiple accounts ranging from 15K ARR to over 300K ARR
- Direct enterprise tech sales experience, ideally in UCaaS, CCaaS, or related SaaS.
- Experience navigating matrixed organisations and building stakeholder alignment across departments
- A consultative sales approach with a focus on long-term customer value
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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