Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
When you are part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
The Role
We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world, NanoPort team supports sales of all Electron Microscopy and Spectroscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. For all these functions, the performance of the microscopes to the highest standards and the general functioning and appearance of the NanoPort lab is critical. We provide technical and scientific expertise in the support of Thermo Fisher Scientific’s Global sales efforts.
Join us as a Field Application Scientist in Transmission Electron Microscope and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training, demonstration, mentorship, application support/troubleshooting and technical sales/marketing support.
This is a field-based role, involving travel across Asia-Pacific region including countries such as Australia, Thailand, Indonesia, Singapore, China, India, and other countries. Occasional support needs to be provided to customers in the other countries outside of Asia-pacific region. The position comes with a competitive salary and yearly bonus. We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career!
How will you make an impact?
You will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor as well as a trainer. By doing so, you will help increase customer satisfaction, build loyalty, and contribute to the overall success of the business.
The ResponsibilitiesTraining and Demonstration
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Deliver customer training to generate revenue and customize content to customer needs.
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Contribute to the NNP training documentation by creating new content and updating existing ones.
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Support technical sales and account managers to plan training for future customers.
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Occasionally perform demonstration of TEM capabilities to potential customers at NanoPort or customer sites.
Sales, marketing and service support
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Generate results for marketing collateral in coordination with Sales Development and Product Marketing managers.
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Supporting the technical sales.
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Diagnose & resolve product performance problems and customer queries/complaints.
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Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products.
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Support service during system installation and acceptance tests.
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Support factory alignment and acceptance tests.
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Assist in technical demonstrations for customers.
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Develop technical content for sales and marketing.
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Support R&D testing projects and provide customer feedback reports for product development.
Learning & Certification
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Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects.
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Creating technical documentations and learning structure including sustaining skill development system.
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Improve the quality of customer training.
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Cross-coach application scientists.
How will You Get here?Education and Experience
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Major in Life Sciences, Master’s or equivalent degree, higher degree is preferred.
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3+ years of Cryo-TEM experience, or 6+ years of related experience, experienced in biological sample cryo workflow.
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Familiarity with cryo-FIB and cryo-ET workflows is desirable.
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Experience in presenting technical materials in written and verbal form.
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Six years of related experience.
Knowledge, Skills, Abilities
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Operation skills in Thermo Scientific TEM, Tecnai/Talos/Titan/Themis/Spectra.
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Customer-facing experience listening skills, with the emotional intelligence to understand customer concerns.
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Able to connect with and support people effectively with varying levels of technical knowledge and expertise.
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Better with some management experience such as visual management.
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Passion for working in teams even in remote environments
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Strong digital literacy and have an interest in groundbreaking technology
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Willingness to travel extensively across Asia-Pacific region (up to 60%)
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Self-managing skills in remote environment.
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Teaching/coaching skills. in challenging situations.
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Skills to grasp possible learning opportunities through everyday work.
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Proficient in English.
