Scheduler, VIC

Scheduler, Melbourne

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

The main responsibility of this role is to ensure effective coordination, control and monitoring of all Orthopaedic kit room functions for the timely dispatch of instruments and implants to Smith & Nephew customers and their subsequent return back to the loan set division on a daily basis.

What will you be doing?

• Daily Administration of Branch ensuring all cases/ bookings are completed in a timely manner in order to meet customer KPI’s. Communicate effectively to determine full requirements of cases and ensure adequate equipment will be provided prior to the operation. Responsible for verifying accurate booking information and assigning the preference, to minimize impact to patients / surgeons / sales rep.

• Track loan sets by operation date to help expedite return to Loaners and assist to improve the flow of loan bookings.

• Maintain inventory control on a daily basis to ensure availability of implants / instruments for case coverage in a timely manner. Work closely with the customer service team to supervise back order report ensuring bookings are maintained and supplied in full. Build, maintain and update surgeon preferences.

• Supervise the receivable & dispatch process of loan set/ equipment ensuring they are intact and in condition to be reissued in a timely manner. Ensure hospital requirements are met and within the specified timeframe in relation to Branch KPI’s.

• Identify discrepancies in bookings, ensuring Corrective and Preventive Actions (CAPA) takes place to minimize Company risk.

What will you need to be successful?

• Certificate in warehousing procedure and purchasing or related will be highly regarded.

• Proven experience within a customer service/ supply chain/ warehouse environment

• Strong communication skills with the ability to listen, understand and respond optimally.

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

• Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

• Flexibility: Hybrid Work Model (For most professional roles)

• Training: Hands-On, Team-Customized, Mentorship

• Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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