As an SAP B1 Support Engineer, you will maintain and optimize an ERP environment, manage SQL Server performance, and support SAP integrations while providing user support and documentation.
Kogan.com is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovative and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly. As a team, we are empowered to make change, share our opinions and build each others capability.
The software we build - including www.kogan.com - is used by millions of customers. You'll be a key member of a team that is fast-paced, independent, ambitious and passionate about technology.
We are looking for an Engineer with strong SQL Server and C# / Entity Framework experience to support and enhance a business-critical ERP environment. While the role involves SAP Business One, deep SAP experience is not required. What matters most is your ability to work confidently with SQL, data integrity, and production systems, and to apply structured, long-term fixes in a live environment.
What you'll do:
- Monitor and manage the SAP B1 production environment (server, database, integrations) to ensure high availability and performance.
- Troubleshoot and resolve issues across the SAP B1 system and its integrations, identifying root causes applying reliable long term fixes.
- Maintain and optimise SQL Server performance, including queries, stored procedures, views, indexes and replication
- Manage SAP B1 backups, restores, upgrades, patching and capacity planning to minimise downtime and protect data integrity
- Support SAP B1 integrations and APISs (Service Layer, DI API)
- Collaborate with Engineering, Finance, and Operations teams and external partners to prioritise issues and ensure smooth system operation.
- Provide second/third-line SAP B1 user support; prepare clear documentation of incidents, fixes, and repeatable processes.
- Configure and maintain customisations and add-ons (e.g., Boyum B1UP and other partner solutions) to meet business requirements.
- Monitor system health in a Windows/SQL Server environment, proactively addressing security, stability, and performance alerts.
- Assist with data quality checks, reconciliations, and finance-critical accuracy requirements (e.g., postings, journals, inventory updates).
- Contribute to ongoing automation and continuous improvement initiatives in support tooling and processes.
Why Kogan.com?
- Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
- Your role has a lot of ownership, autonomy and little red tape.
- You’ll be empowered to achieve positive outcomes and your work will have a real impact.
- You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia.
- Be an Intrepreneur, playing a hands-on role in shaping our strategy at our HQ.
- A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events.
What you'll need:
- Strong SAP B1 knowledge across Financials, Sales, Purchasing, Inventory, Production, and system administration.
- Expert in SQL Server: queries, stored procedures, views, database performance, and integrity.
- Experience with C# (or similar) for scripts, enhancements, and Add-ons; familiar with SAP DI API / Service Layer.
- Hands-on experience supporting live SAP B1 environments (SQL preferred) and managing Windows Server administration (patches, backups, monitoring, security).
- Excellent troubleshooting in production environments, including logs, integrations, and distributed systems.
- Strong analytical mindset: identifies patterns, automates processes, and implements root-cause fixes.
- Exceptional time management, prioritisation, and ability to handle multiple support streams and stakeholders.
- Excellent communication and collaboration skills with business users, developers, and external consultants.
To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com
Top Skills
C#
Entity Framework
Sap B1
Sap Di Api
Service Layer
SQL Server
Windows Server
Kogan.com Melbourne, Victoria, AUS Office
139 Gladstone Street, Melbourne, Victoria, Australia, 3205
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The role involves engaging local businesses to drive sales, conducting live demos, building partnerships, and managing sales operations effectively.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Lead Revenue Operations Analyst responsible for enhancing operational efficiency, performance analysis, workflow improvements, and mentoring team members within a tech company.
Top Skills:
ClariExcelGoogle SheetsSalesforceSnowflakeTableau
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The AI Senior Technical Consultant designs, implements, and deploys AI solutions on the ServiceNow platform while leveraging AI tools to improve project delivery and consulting with customers on complex solutions.
Top Skills:
Ai-Powered ToolsJavaScriptServicenow
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
