Salesforce Engineer

What you'll do

• Software Creation & Quality: Care deeply about customer problems and technical excellence, producing robust, high-quality, and scalable software solutions within the Salesforce platform. Relentlessly automate any manual processes and contribute to technical solution designs that embrace a quality-first approach. Participate actively in code reviews.
• Testing & Automation: Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and take ownership of quality within your deliverables.
• Issue Resolution & Support: Triage and solve development and production issues, quickly tracking down root causes. Communicate the impact of problems to stakeholders in terms of business value, helping to set priorities for resolution. Actively participate in incident responses.
• Engineering Standards & Frameworks: Maintain in-depth knowledge of Xero’s current and emerging engineering standards and practices. Develop and deploy software that consistently meets Xero's high standards.
• Continuous Improvement & Learning: Maintain knowledge of current and emerging development technologies and methodologies. Develop expertise in one or more programming languages (Apex, JavaScript, Aura, LWC) and ecosystem-specific technologies, contributing to a culture of continuous learning.
• Infrastructure & Delivery: Maintain and monitor delivery processes, ensuring all software is running as expected and proactively working to prevent customer-facing problems within the production environment.
• Modern Software Practices: Practice agile software development, occasionally facilitating agile ceremonies. Proactively work to improve team processes and contribute to a cross-functional environment by working towards shared objectives using modern principles and practices.
• Problem Solving at Scale: Help build and manage software that solves engineering problems at scale. Seek clarity with technical complexities and demonstrate smart ways to automate, making data-driven decisions to release value early and solve customer problems effectively.

Success looks like

• High-Quality Software Delivery: Consistently deliver robust, high-quality, and scalable Salesforce solutions that meet customer needs and align with engineering standards.
• Operational Resilience: Proactively identify and resolve development and production issues, contributing to the stability and reliability of our Salesforce platform.
• Automation & Efficiency: Contribute to the automation of development, testing, and deployment processes, leading to increased efficiency and reduced manual effort.
• Continuous Learning & Growth: Demonstrate a strong commitment to continuous learning, developing expertise in relevant technologies and contributing to the team's overall technical capabilities.
• Collaborative Impact: Work effectively within the team and with wider stakeholders, ensuring seamless collaboration and contributing to shared objectives and successful project delivery.

Critical competencies

• Excellent communication skills, with the ability to clearly articulate technical concepts and collaborate effectively with a globally dispersed team and stakeholders.
• Strong problem-solving abilities, with a proactive and collaborative approach to identifying and resolving technical challenges.
• A strong growth mindset, demonstrating dedication and hard work to enhance competency and continuously improve.
• Ability to build trust and credibility with stakeholders and team members, fostering strong working relationships.
• Proactive Self-Starter: Demonstrated initiative and ability to work independently, taking ownership of tasks and driving solutions forward without constant supervision.
• Attention to Detail: Meticulous approach to code quality, testing, and documentation, ensuring precision in all deliverables.

Experience

• Previous experience implementing and supporting Salesforce Sales, Service, and Experience Cloud solutions, ideally in enterprise-level organizations.
• Intermediate proficiency in the use of one or more Salesforce programming languages: Apex, JavaScript, Aura, Lightning Web Components.
• Experience with Salesforce development and implementation lifecycle, including deployment tools and processes such as GitHub, SFDX, and DX CLI.
• Understanding of CI/CD concepts and tooling is beneficial.
• Demonstrated ability to problem-solve and collaborate effectively with others on technical issues.
• Passion for technology and a strong thirst for learning, coupled with a drive to accomplish tasks efficiently.
• Salesforce certifications are highly beneficial.
• Version Control Proficiency: Solid experience with Git for source code management, including branching, merging, and pull requests.
• Project Management Tools: Practical experience using Jira or similar agile project management tools for tracking work, managing sprints, and collaborating with cross-functional teams.
• Large-Scale Environment: Experience working in large, complex, and highly customized Salesforce instances, understanding the nuances of data volume and platform limits.

What we value

• We Make it Xero
• We make it beautiful
• We make it happen
• We make it human
• We make it together