Salesforce Administrator

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

We are looking for a Salesforce Administrator to join our Finance Operations team. In this exciting and newly created role, the Salesforce Administrator’s purpose is to ensure the Salesforce platform is effectively configured, maintained, and optimised to support business processes and the team’s needs.

As a Salesforce Administrator, your responsibilities will include:

• Design and implement a data archiving strategy for records older than seven years to support system clean-up and alleviate storage constraints.
• Lead data migration initiatives into Salesforce Data Cloud, ensuring accuracy and security throughout the process.
• Configure and maintain the Salesforce platform, including system updates and performance optimization.
• Provide user support and deliver training programs in collaboration with the Learning & Development team to enhance adoption and proficiency.
• Manage data integrity and develop insightful reports to support business decision-making.
• Identify and implement process improvements to streamline workflows and optimize system efficiency.
• Oversee integration and application management, ensuring seamless connectivity across business systems.

What we're looking for

• 2–4+ years’ experience as a Salesforce Administrator or similar CRM role.
• Strong understanding of Salesforce configuration, workflows, flows, and security model and a proactive approach to system improvement
• Experience building reports, dashboards, and custom objects.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to engage both technical and non-technical users.
• Attention to detail and commitment to data quality
• Customer-service mindset
• Strong documentation and training skills

Why should you join efm Logistics?

• We set you up for success! You will be provided a structured induction ensuring you have sound knowledge of your role in the business, as well as an understanding of the broader departments that create efm
• Investment in you and your career development! Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth
• An energetic and supportive culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• We take the time to connect through company functions and team building activities
• Modern office space in the heart of the ever-evolving Morris Moor complex with onsite parking and cafe
• A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally