Sales Support Partner (eCommerce)

Step into a high-impact role at Team Global Express as an eCommerce Sales Support Partner, where your drive and passion for eCommerce will propel our mission forward. This role offers an exciting opportunity to work closely with our eCommerce and Sales Teams, ensuring seamless customer journeys from onboarding to ongoing support. Your expertise will be crucial in managing customer relationships, resolving service issues, and providing insightful reporting to aid commercial decision-making. You will be instrumental in enhancing our customer experience and driving operational efficiency, making a tangible impact on our business.

At Team Global Express, we value collaboration, innovation, and excellence. As an eCommerce Sales Support Partner, you will be at the forefront of our efforts to optimise customer outcomes and support strategic initiatives. This role is perfect for a sales professional who thrives in a fast-paced environment, is committed to continuous improvement, and is eager to bring their skills and experience to a company that values their contributions.

Key Responsibilities

• Facilitate the onboarding process for new eCommerce customers, including setting up invoicing, reporting, and trade monitoring.
• Collaborate with Account Managers and Strategic Solutions Specialists to identify customer improvement opportunities and support ongoing relationship management.
• Manage customer escalations, coordinate internal responses, and ensure timely communication with stakeholders.
• Maintain accurate CRM records, including contacts, activity tracking, service requests, and customer hierarchies.
• Produce sales and service performance reports, revenue analysis, and insights to support account planning and customer reviews.
• Drive continuous improvement by identifying reporting gaps and process enhancements and supporting follow-up actions with Sales Teams.

Skills and Qualifications

• Strong reporting, data analysis, and CRM (e.g., Salesforce) skills. Experience with logistics and eCommerce systems and tools (e.g., Power BI, FIMS, Tollworks).
• Knowledge of continuous improvement practices and root cause analysis.
• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Effective stakeholder management with the ability to build trust quickly.
• Strong communication, negotiation, and influencing skills.
• Excellent time management and ability to prioritise in a fast-paced environment.

About you

We are looking for a proactive problem-solver with a solutions-focused mindset. The ideal candidate will be team-oriented, resilient, and adaptable to change. Strong communication and negotiation skills are essential, as is the ability to manage multiple priorities effectively. A business-related degree, or equivalent and has a minimum of 3–5 years in sales support, customer service, or commercial operations within logistics or eCommerce are preferred. A valid driver’s licence is required.

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.