The Sales Support Executive assists sales and marketing teams by facilitating trade marketing activities and managing sales support tasks to drive profit.
Position: Sales Support Executive
Location Base: Brisbane
At Global Touring, we’ve been leading the way in group travel for over 30 years. While times may have changed, one thing remains constant—our passion for uncovering new destinations and crafting unforgettable experiences for a global audience. With our key brands, Topdeck Travel, Back-Roads Touring and Grasshopper Adventures, we cater to different travel styles but share one goal: delivering life-changing trave
We are looking for someone to join the team that aligns perfectly with our brand and values... if this sounds like you then keep reading!
Role Overview
As the Sales Support Executive you are an integral member of the Global Touring APAC team, assisting the General Manager, Head of Sales, Trade Marketing Lead, CST Manager and BDM’s with trade marketing and sales activity to drive business profit. Responsible for facilitating and organizing trade marketing & campaign initiatives across the global trade markets. As a key contact for trade accounts in APAC and INTL, this role connects the sales, marketing and CST teams across both brands within Global touring. Working to ensure clarity, consistency and brand specific sales executions.
This role will be heavily involved in all areas of Sales Support, Trade/B2B marketing, with some expo attendance as well as supporting customer service over key sales periods. This role will also assist with ADHOC tasks related to Travel Studio, Salesforce, API and agent portal projects.
Key Responsibilities:
Trade Sales Support (approx. 70-80% depending on season)
- Manage external brochure distribution for trade partners.
- Oversee the delivery of creative assets for BDM teams.
- Monitor and report on competitor pricing and activities.
- Manage merchandise delivery as needed.
- Complete tactical product proformas for retail partners.
- Assist in planning, coordinating, and executing agent incentives and famils.
- Update and deliver trade/agent training assets (internal and external).
- Set up and manage agents in Travel Studio (TS).
- Load all promotions into Travel Studio, including late space offers.
- Assist with trade expos and sales events, ensuring expectations are met to drive sales.
- Support the delivery of expo/event content.
- Assist with the execution of trade marketing activities, ensuring alignment with brand, sales goals, and campaign timelines.
- Ensure all campaigns and promotions are effectively communicated to key stakeholders.
- Support both ongoing and ad-hoc trade/B2B communications.
- Collaborate with trade partners to execute co-op campaigns.
- Complete proformas for co-op and trade campaigns, including tactical activities.
- Maintain the sales and marketing calendar.
- Support affiliate & preferred partner online content/updates to ensure they are successfully serviced to achieve sales growth.
- Provide ad-hoc troubleshooting in Travel Studio for BDMs.
- Perform ad-hoc sales support tasks as required.
- Perform project management and tasks as delegated
CST sales support (approx. 20-30% depending on season)
- Support actioning of the CST DOCS Report
- Support actioning Pre/Post Cross Check Reports
- Support actioning OTA Booking Reports
- Support actioning Refund Booking Reports
- Perform ad hoc CST support tasks as delegated
- Perform project management and tasks as delegated
Experience, Requirements and Key Behaviours
- Experience in sales or marketing, ideally in a travel industry role beneficial
- Experience using booking or CRM platforms beneficial
- A passion for pursuing excellence in results
- Excellent relationship and collaboration skills, collaborates and contributes to team successes
- Strong attention to detail
- Excellent written and verbal communication skills
- Excellent time management and organizational skills
- Practical knowledge of office systems and procedures beneficial
- Willingness to learn new skills, processes and systems in a fast-paced environment
- And of course, a passion for all things travel related!
Why Join Us?
- Generous domestic and international travel discounts for you, your family and friends!
- Career development and growth opportunities with supported training and development to grow your skillset.
- 2 days paid leave per year for volunteer opportunities of your choice.
- Your birthday off!
- Annual Free Trip
- Access to retail discounts and Flight Centre travel group benefits programmes
- Employee Assistance Program.
- Great working culture working with people who are passionate about travel.
Global Touring Values
Our values aren’t just words on a page. They’re the backbone; the steering wheel;
the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient
combines to achieve the rich consistency fuelling the soul of Global Touring.
Top Skills
APIs
Salesforce
Travel Studio
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