Acute Care Technology
Position Overview:
The Operations Supervisor will oversee and drive the operational activities related to the Queensland Ambulance Service (QAS) project. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service. The Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical’s strategic business goals. They will also be the main individual leading and running the warehouse.
Key Responsibilities:
Project Management & Coordination
• Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones and deliverables.
• Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.
• Ensure project timelines, resources, and budgets are effectively managed.
Sales Support & Operations
• Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.
• Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services.
• Monitor sales activity and performance, track key project metrics, and report on project progress.
Customer Relationship Management
• Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and ensuring satisfaction.
• Address and resolve customer concerns in a timely and effective manner.
Process Improvement & Efficiency
• Identify and implement process improvements to optimize operational efficiency for the project.
• Leverage data and analytics to track project performance and identify areas for enhancement.
Collaboration & Communication
• Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience.
• Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements.
Facility Management
• All building systems, equipment, and services are operating efficiently and effectively. Organising and liasing with landlords and external contractors on all issues in relation to the building
• Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace safety and compliance initiatives.
• Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and the ability to lead and collaborate with cross-functional teams.
Qualifications and Experience:
• Bachelor’s degree in Business, Sales Management, Project Management, or a related field.
• Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical devices industry.
• Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth.
• Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines.
• Exceptional communication and interpersonal skills.
• Proficiency in sales and project management tools and software; experience with CRM systems is a plus.
• Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable.
Core Competencies:
• Leadership and decision-making capabilities.
• Effective communication and relationship management.
• Strategic thinking and planning.
• High attention to detail and process orientation.
• Ability to adapt to a fast-paced, dynamic work environment.
Working Conditions:
• This position may require occasional travel to support project needs, customer interactions, or internal meetings.
• The role may involve working with cross-functional teams across different time zones.
ZOLL Medical is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.
