Manage large group and catering sales (MICE), develop and execute sales strategies, negotiate contracts, build client relationships, lead and motivate the sales team, ensure compliance with company policies, and drive guest loyalty and revenue through exceptional service delivery.
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a MICE Sales Manager, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
- Join our Ladies and Gentlemen and be responsible for managing large group/catering related opportunities with significant revenue potential
- Develop and implement sales strategies to achieve property’s objectives whilst consistently analysing market information
- Support the hotel’s service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Ensure you and the team uphold all company policies and procedures and complete all required managerial tasks in a prompt & thorough manner.
- Lead the Sales team to provide a quality of service and exceed guest expectations
- Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen
- Plan and execute team building activities for our associates as they are our most important assets
About You:
- Experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Remuneration & Benefits:
- Quarterly Sales Bonus Plan
- Enjoy complimentary meals every day in our Employee Dining Room.
- You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
- Earn more when you successfully refer a new employee. (Terms & Conditions apply)
- Birthday Perks: enjoy your special day with a paid day off
- We celebrate your success through awards and recognition events.
- Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
- Opportunities to participate in a vibrant calendar of fun, associate-focused events.
- Dedicated appreciation events to honour your career milestones with the company.
- Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
- 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
- Receive 20% off in all food and beverage outlets within Marriott properties.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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