Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Bilingual-speaking Account Manager to join our team to deliver on our continued growth plans.
The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas, Bulgaria and Guatemala.
As a pivotal component of Eightcap, our sales team takes pride in serving as the first point of contact for clients, guiding them through their trading journey with expertise and technical assistance. The team ensures Eightcap's clients enjoy the onboarding process that has become synonymous with our brand. Furthermore, our proactive approach extends to reaching out to leads and existing, ensuring we meet revenue and KPI targets on a monthly basis.
The Sales team collaborates to provide the successful candidate with a great knowledge base of the company and the broader financial services industry.
Key Responsibilities:
- Manage clients within the APAC Region and ensure the highest level of satisfaction
- Working with prospective clients (warm leads) to transition them through the sales pipeline
- Work towards achieving specific KPIs/Sales Targets.
- Maintaining relationship with new and existing clients including premium clients, with goals to increase funding and maximise retention
- Build a strong rapport and trust with clients to obtain referrals, solidify relationships through phone-based conversations and WhatsApp chat
- Formulate and execute the sales strategy and process improvement
- General support including funding, withdrawal and trade related issues
- Providing clients with tailored solutions to their enquiries as well as providing exceptional service to promote interest in the financial markets
- Collaborate with key internal departments to drive sales initiatives and process improvements to grow South East Asia region
- Ensure industry and company standards for AML/KYC are met
Who are you?
- Fluent in Malay
- Sales experiences is desired but not mandatory
- Ability to be in the office 5 days a week
- An interest in trading, FX, Crypto or general finance
- Ability to build trust, understand client needs, and provide tailored solutions that drive customer satisfaction
- Strong verbal and written communication skills to confidently present ideas, negotiate, and resolve client issues
- Self-motivated, results-oriented individual who thrives in a fast-paced, performance-driven environment
- Collaborative and cooperative approach with the ability to work effectively within a diverse team
- Competence in using systems such as Google Suite, Salesforce, MetaTrader 4 / 5, TradingView and Quicksight
- Capable of analysing customer data and market trends to inform decision-making and strategy
Why Eightcap?
- Ongoing investment in your career development
- Wellness and lifestyle perks like monthly corporate massages
- Parental leave
- Staff referral bonus program
- Employee-purchased leave
- Perkbox reward and recognition
- Study assistance
- Annual flu vaccinations
- Complimentary fruit and snacks
- Multicultural environment
- A dynamic and collaborative team culture
- Great CBD location with easy access to public transport
- Regular social activities
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
We respectfully ask that no recruiters contact anyone at Eightcap regarding this role
Top Skills
Eightcap Melbourne, Victoria, AUS Office
525 Collins St, The Rialto, Level 37, Melbourne, Victoria, Australia, 3000
