Specialized was founded on performance and is fuelled by innovation. Our focus on the rider and their needs is our driving force. From seasoned pros to weekend warriors, to kids and commuters—if you ride, we’re for you.
We believe cycling has the power to change lives. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work here, and the people and organisations we partner with.
Specialized have an opening for a Sales Enablement Coordinator to join our team based in Melbourne, to ensure we continue to provide the very best service to our Specialized riders & retailers across Australia.
HOW YOU WILL MAKE A DIFFERENCE:
- Consolidate and streamline retailer communications to ensure clarity and consistency across the network
- Develop and maintain sales tools and enablement resources
- Analyse sales performance data to identify gaps and sales opportunities
- Serve as the primary contact for smaller retailer accounts
- Manage inbound enquiries and ensure timely resolution of retailer needs
- Maintain accurate account records and monitor sales activity for assigned accounts
- Coach retailers on product merchandising as well as ordering
- Support product launches, promotional campaigns, and strategic programs
- Brand advocate and support events and product training as needed
WHAT YOU NEED TO WIN
- Minimum of 2 years of demonstrated experience in a customer service or sales environment is preferred
- Has an interest in the Cycling industry or passionate about a healthy and active lifestyle
- Can navigate new systems and procedures
- Thinks conceptually and intuitively, linking problems and symptoms to identify underlying issues and root causes
- A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organisation
- Has an interest in the Cycling industry or passionate about a healthy and active lifestyle
- Strong data analysis skills, preferably related to product trends, seasonality and demand
- Ability to maintain good relations with customers over phone and in person
- Computer skills (min. level Intermediate Word & Excel proficiency, knowledge in Oracle and Tableau a preference) and ability to learn new systems quickly
WHAT’S ON OFFER?
A chance to be on the inside of one of the world's most iconic, exciting and innovative bicycle brands.
HOW TO APPLY
Please include a cover letter as part of your application.
A six (6) month probationary period applies to this position.
Please note only applicants who have the right to work in Australia should apply for this role.
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