JOB SUMMARY
This job supports the achievement of sales financial and membership goals by supporting the development of sales training programs that align with the strategic direction of the Company and business objectives within the Sales Organization. The incumbent, in collaboration with the Sales training team, ensures that the development of all training materials, programs and solutions have been researched and reviewed for optimized impact on sales strategy objectives. The incumbent identifies any product and service barriers (both internally and externally) and communicates those to direct management and relevant matrix partner departments – all with the goal of improving consumer and partner experience.
The ideal candidate for this role will sit within the footprint of Highmark. If you are within 50 miles of an office you are required to be onsite 3 days a week - T, W, Th.
ESSENTIAL RESPONSIBILITIES
Support the development of training curriculum and sales resources for live and virtual sessions through content research and the procurement of SME signoff.
Deliver training content to Sales professionals and support opportunities for ongoing refresher content.
Update curriculum and relevant resources annually as needed.
Work with partners to establish training schedules and ensure assess availability.
Track program attendance and solicit post-event assessment surveys for use in evaluating program effectiveness and applicability
Support the upkeep of related tracking systems and Sales knowledge center.
Other duties as assigned or requested.
EXPERIENCE
Required
3 years of experience in Training and Presentation Delivery experience and/or sales experience to include:
Experience with Microsoft PowerPoint/SharePoint/Excel and other office applications
Experience with Learning Management Systems (LMS)
Preferred
1 year of experience in Insurance Industry experience
1 year of experience with Articulate other eLearning development programs
SKILLS
Training Design
Assessment
Editing
Organization
EDUCATION
Required
Bachelor’s degree in education, communication, training development, marketing, instructional design or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
None
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$57,700.00Pay Range Maximum:
$107,800.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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