Sales & Account Management Principal (Airports)

Summary of the Role

As a Sales & Account Management Principal, Airport & Border Authorities you will be responsible for both acquiring new airport & border authority customers, upselling and cross selling in existing customers, developing a long-term strategy for business growth and managing and expanding existing partnerships within Pacific Region. You will be seen as a trusted advisor and key contact by customers and partners in the territory and will serve as a voice of the customer within Amadeus.

You will ensure service excellence, identify growth opportunities, and contribute to collaborative, cross-functional success across business lines, business functions and within the travel domains.

Main Roles & Responsibilities

• · Build and maintain strong, trust-based relationships with stakeholders across airport & border clients and internal teams to fully position the value of Amadeus to the travel industry.

• · Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.

• · Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.

• · Lead or support commercial and operational projects that deliver measurable value to clients.

• · Represent client perspectives internally, ensuring their needs and priorities are addressed.

• · Maintain accurate records in CRM systems and ensure timely,

• · Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams.

• · The core objectives of this role are meeting/exceeding sales target value, hunt for new business, upsell on existing business and nurture the relation with existing clients.

About the Ideal Candidate 

• Proven experience in Sales and Account Management experience and has deep functional, operational and technical knowledge in aviation/airport operations/ Biometric or relevant field

• Experience in selling solutions/ SAAS to Airports, Airlines and Ground Handlers .

• Proven ability to drive lead generation, develop sales strategies, and manage end-to-end negotiation, proposals, and contract processes

• Skilled in relationship-building with Airport Operators, stakeholder management, communication, and client advocacy. 

• Understands industry trends, business practices, geographical/cultural nuances and uses data to inform strategic decisions.

• Demonstrates autonomy, initiative, and the ability to lead collaborative efforts. 

• Proficient in CRM tools and experienced in managing complex sales and service cycles. 

• Motivated, goal-oriented, and committed to continuous learning and innovation. 

Note: As part of our recruitment process, successful candidates will be required to complete pre-employment screening, which includes a National Coordinated Criminal History Check. Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.