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The Room Attendant is responsible for maintaining the cleanliness, comfort and presentation of all assigned guest rooms, suites and designated guest floor areas to the highest standards of luxury hospitality. This role ensures every room is prepared with exceptional attention to detail, creating a welcoming and memorable experience for every guest.
Working closely with the Housekeeping team, the Room Attendant supports the hotel's commitment to delivering outstanding guest experiences through efficient room servicing, cleanliness, professionalism and genuine hospitality.
GENERAL DUTIES
• Clean, service and prepare assigned guest rooms and suites in accordance with NoMad Singapore's standards and operating procedures.
• Change bed linens, replace towels and replenish guest amenities and in-room supplies.
• Perform room cleaning, dusting, vacuuming, bathroom sanitation and floor care to the highest standards.
• Conduct turndown service where required, ensuring guest comfort and attention to detail.
• Ensure all guest rooms are fully prepared for arrival within established productivity standards.
• Maintain cleanliness and organisation of assigned guest corridors, service areas, pantries and linen rooms.
• Ensure housekeeping trolleys are clean, organised and adequately stocked throughout each shift.
• Safely handle and maintain housekeeping equipment, tools and cleaning chemicals.
• Protect and safeguard master keys and assigned equipment at all times.
• Complete special cleaning projects and additional housekeeping duties as assigned.
GUEST EXPERIENCE & SERVICE EXCELLENCE
• Deliver warm, courteous and professional service during every guest interaction.
• Respect guest privacy and follow all "Do Not Disturb" and room access procedures.
• Respond promptly and professionally to guest requests and housekeeping enquiries.
• Deliver requested amenities, linen and guest supplies accurately and in a timely manner.
• Maintain excellent product knowledge to assist guests with basic hotel information when required.
• Promote NoMad Singapore's commitment to exceptional guest service through attention to detail and personalised care.
HOUSEKEEPING OPERATIONS
• Replenish housekeeping pantries and maintain appropriate stock levels of linen, guest amenities and operating supplies.
• Perform regular inventory checks of housekeeping supplies and report shortages.
• Transport clean linen and replenish floor pantries to support daily operations.
• Ensure all guest room fixtures, furniture and equipment are maintained in excellent condition.
• Report maintenance defects, damaged furniture, missing items or equipment malfunctions promptly to the appropriate department.
• Follow all lost and found procedures accurately, ensuring proper documentation and safeguarding of guest belongings.
TEAMWORK & COLLABORATION
• Work collaboratively with fellow Housekeeping team members to ensure efficient daily operations.
• Maintain positive working relationships with Front Office, Engineering, Laundry and other hotel departments.
• Communicate room status updates, maintenance concerns and operational issues promptly.
• Participate actively in departmental briefings and training sessions.
• Support colleagues during high occupancy periods and operational demands.
HEALTH, SAFETY & COMPLIANCE
• Follow all housekeeping, hygiene, sanitation and workplace safety procedures.
• Ensure proper handling, storage and usage of cleaning chemicals and equipment.
• Maintain a safe, clean and hazard-free working environment.
• Adhere to all company policies, security procedures and guest confidentiality requirements.
• Ensure compliance with lost property procedures, health and safety regulations and brand standards.
• Report accidents, incidents or unsafe conditions immediately.
• Secondary school education or equivalent preferred.
• Previous housekeeping or room attendant experience in a hotel environment is advantageous.
• Luxury or lifestyle hotel experience is preferred.
• Basic knowledge of housekeeping procedures, cleaning techniques and chemical handling.
• Physically fit and able to perform manual tasks, including lifting, bending and prolonged standing.
• Basic English communication skills to support operational and guest requirements.
• Ability to work independently with strong attention to detail.
• Flexible to work rotating shifts, weekends and public holidays.
