WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities dashboard and the company's mission to maintain the trust of its growing community of traders. Our team of 200+ highly-talented employees works from 12 cities across eight countries in Europe and Asia 🚀
Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.
About the opportunity:
We are looking for a Risk Operations Specialist to join us on this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions. The team bridges the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement, and driving long-term satisfaction.
What you’ll be working on:
- Monitoring, reviewing, and handling abnormal fund inflows and outflows, and providing timely assessment and recommendations.
- Executing risk alerts, investigations, and interventions to identify and intercept abnormal events, preventing risk escalation.
- Participating in emergency responses for unexpected incidents, tracking resolution progress, and contributing post-incident review and continuous improvement.
- Analysing the performance of existing risk strategies and models, and providing recommendations for optimisation.
- Collaborating across departments to provide operational risk support and ensure smooth coordination.
- Maintaining structured documentation of risk events, processes, and case handling for compliance and audit needs.
Why work with us:
Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪
About you:
- Ability to work rotating shifts is preferred.
- Bachelor’s degree in finance, accounting, statistics, economics, or related fields.
- Experience in risk management or fund-settlement operations within securities, futures, derivatives, or crypto trading industries is highly preferred.
- Skilled in Word, Excel, and PowerPoint, with strong organisational and documentation skills.
- Highly responsible, detail-focused, and able to maintain composure under pressure.
- Strong teamwork and proactive working attitude.
- Proficiency in Mandarin is a strong advantage.
Getting the job
We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.
On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.
Get started on your application here!
