Risk Engineering Coordinator

• Location: Sydney, NSW (preferred), Melbourne, VIC
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

This is your chance to be part of QBE’s Risk Engineering team, where you’ll be responsible for the allocation of risk surveys to our internal engineers and suppliers. You’ll play a vital role in ensuring timely delivery of risk reports that support the Underwriting process. Alongside ensuring supplier performance targets, you’ll have the opportunity to drive ongoing improvements and collaborate with key stakeholders across and outside the business. Join us and help shape the future of risk engineering at QBE.

About QBE    

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role

As a Risk Engineering Coordinator, you will play a pivotal role in the core operational performance of the team. Key responsibilities include allocation of risk surveys to internal and supplier risk engineers, in addition to ensuring supplier agreement performance standards are upheld, reviewing supplier travel quotes and invoicing, and responding to supplier and customer queries related to surveys and associated risk improvements. This role requires the building and maintaining relationships with key stakeholders, ensuring compliance with Service Level Agreements, and actively participating in system delivery and process improvement initiatives. 

You will:

• Establish and implement performance standards for allocating risk surveys, ensuring effective allocation to risk engineers and suppliers.
• Maintain established survey delivery targets and identify opportunities for improvement.
• Monitor and convey feedback on Supplier risk report quality and compliance to survey delivery targets during planned periodic Supplier meetings.
• Contribute to supplier onboarding including contributing to service agreements and ensure compliance throughout their term.
• Support management of Customer Solutions Panel providers, including Service Level Agreements and onboarding
• Cultivate and maintain relationships with key stakeholders, including Product, Distribution, and Underwriting.

About you

You’re an organised, service-oriented coordinator who thrives in a fast-paced environment. You bring a practical understanding of insurance operations and enjoy balancing workflow priorities with stakeholder expectations. You’re confident working across multiple teams, comfortable coaching others, and motivated by improving processes and lifting performance.

You will also have:

• Relevant experience in a coordination, administration, operations or workflow‑based role, supporting day‑to‑day service delivery and prioritisation.
• Moderate experience within the insurance industry, with exposure to operations, sales, underwriting and/or claims environments preferred.
• Reasonable working knowledge of underwriting systems and processes, including end‑to‑end processing workflows.
• Good understanding of company IT systems and operational processes, with the ability to navigate systems efficiently and accurately.

Benefits    

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:  

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance  
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice  
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super  

To learn more about benefits of working with us, click here.  

Awards & Recognition   

We value our employee’s experience with us and are proud to have been recognised for the following awards:  

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program  
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates   

To learn more about our achievements, click here.  

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]. 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.