The Resource Industries Sales Support Advisor supports sales coordination for mining equipment, manages invoicing processes, and ensures high customer service standards while collaborating with internal teams and suppliers.
Company :
Hastings Deering (Australia) LtdAbout the Role
Hastings Deering is searching for a motivated and customer-centric Resource Industries Sales Support Advisor. This is a permanent full-time opportunity located in our Archerfield based Head Office.
Join a supportive team today in this exciting role and use your experience and expertise to manage end-to-end sales from quote, build, delivery through to customer acceptance stages!
The key responsibilities of this role will include but not be limited to:
- Assist the front-line sales team with a customer-focused approach to quotes, mining equipment, and capital parts deliveries.
- Manage budget performance and variations for all builds, including invoicing and processing.
- Take the lead in the Tender Specification Review process, collaborating with internal stakeholders.
- Work in conjunction with Mining Account Managers to keep stakeholders updated on equipment build status.
- Negotiate and liaise with Caterpillar in relation to commercial support and customer alignment
- Obtain pricing from suppliers, liaise with shipping companies and Customs to gather necessary information.
- Uphold high standards of customer service throughout all sales processes.
- Provide support and coordination for complex project-style new equipment deliveries.
About You
You will bring the following skills and experience to the role:
- Experience in a similar sales coordination role within the mining or heavy earthmoving industries
- Technical or mechanical experience and aptitude is desirable
- Strong attention to detail, computer aptitude and time management
- Excellent communication skills (verbal and written) with a focus on customer service
- Demonstrated ability to deliver high level of customer service skills with a strong customer delivery focus
- Knowledge of Microsoft Dynamics AX or similar ERP system would be highly desirable.
- Knowledge of Caterpillar product range would be highly desirable
- Tertiary qualifications in Business, Marketing or related disciplines would be desirable
About the Benefits
Hastings Deering offers a wide range of benefits including:
- A competitive salary package
- A rewarding career with diverse opportunities,
- Salary Continuance Insurance,
- Employee Assistance Program for employees and their families,
- Discounts on private health, vehicles, travel and more,
- A culture of inspiration, innovation, collaboration and execution,
- Ongoing training & support to further your career,
- Free on-site parking,
- Annual salary reviews
How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and either apply now or Celeste Middleton - Talent Acquisition Partner via [email protected]
Top Skills
Erp Systems
Microsoft Dynamics Ax
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