Handles hotel reservations by phone and email, accurately updates reservation systems and guest records, manages room sales, and recommends upsells and cross-sells. Provides information about hotel services and the surrounding area, coordinates with internal departments, shares market and booking trends with revenue management, maintains records, follows Hilton standards, and delivers consistently high-quality guest service.
Exceptional Hospitality Starts with You
Reservation Agentは、宿泊予約業務全般を担当し、正確な予約管理と収益最大化を支える重要な役割を担います。電話やメールでの予約対応、客室販売、アップセル提案を通じてホテルの収益向上に貢献するとともに、お客様へ高品質なサービスを提供します。また、ゲスト情報の管理や関連部門との連携を通じて、円滑なホテル運営をサポートします。
Responsibilities主な業務内容
- 電話・メールなどによる宿泊予約の受付および管理
- 予約内容の正確なシステム入力および更新
- 客室販売およびアップセル・クロスセルによる収益最大化
- ホテルの商品・サービスや周辺地域に関するご案内
- ゲスト履歴およびマーケティングデータベースの管理・更新
- 予約に関する問い合わせ対応および社内関係部署との調整
- Revenue Managerおよび関連部門へのマーケット情報・予約動向の共有
- 予約記録および関連書類の管理
- ブランドスタンダードおよびホテルポリシーの遵守
- 一貫した高品質なゲストサービスの提供
応募要件
- 日本語および英語での日常会話レベル以上のコミュニケーション能力（読み書き・会話）
- ホテル業界または関連業界での実務経験
- PCスキル（キーボードのブライドタッチができるレベル、MS Officeソフトの使用経験）
チームワークを重視し、協力して業務に取り組める方
歓迎要件
- インターナショナルホテルでの宿泊予約業務経験
- Revenue Managementや宿泊予約に関する知識
- 沖縄の観光市場や旅行業界への理解
- マーケット動向の分析経験
求める人物像
- お客様視点で物事を考えられる方
- 売上目標達成に向けて積極的に行動できる方
- 正確性を重視し、細部まで注意を払える方
- チームと連携しながら主体的に業務を進められる方
- ヒルトンブランドのホスピタリティを体現できる方
世界的ブランドであるHilton Okinawa Sesoko Resortにて、お客様の旅の第一歩となる予約体験を支え、ホテルの収益向上に貢献できるやりがいのあるポジションです。
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Software • Hospitality
Provides administrative and language support to the hotel’s Commercial department. Responsibilities include Japanese-English document and verbal translation, correspondence, phone handling, filing contracts, maintaining staff records, preparing reports, coordinating rosters and leave applications, taking minutes, and supporting purchasing and inventory procedures.
Top Skills:
MS Office
Software • Hospitality
Leads regional operations support across Japan, Korea, and Micronesia, advising senior leadership, improving multi-property hotel performance, managing strategic and transformation initiatives, engaging owners and stakeholders, supporting procurement partnerships, and developing operational talent. The role drives alignment with commercial objectives, brand standards, guest experience expectations, and continuous improvement across the portfolio.
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
