Remote Retention Representative

Company Summary
Non-Negotiable Base Pay: $15.00/hour + Uncapped Commission
1st Year On-Target Earnings: $68,000. Paid full-time training provided!
Must live in Tennessee - in/near Nashville, Memphis, Knoxville or Chattanooga.
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.
Job Duties and Responsibilities
What You'll Do:

• Position and sell products/services to new and existing customers
• Assess customer needs and offer the best solution
• Bounce back from challenging calls and stay focused on long-term goals
• Manage time effectively while engaging with customers and handling data entry
• Provide exceptional customer service to build and maintain relationships

What's in it for You:

• Career Growth: Opportunity to promote up to two levels in your first year
• Uncapped Commission: Top performers earn over six figures
• Rewards and Recognition Program : Earn high-value prizes & trips
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Skills, Experience and Requirements

• Minimum of one (1) year of experience in a customer-facing role focused on acquisition and/or retention
• Must live in Tennessee - in/near Nashville, Memphis, Knoxville or Chattanooga
• High school diploma/GED
• Flexible to work shifts which can include evenings, weekends, or holidays
• Smartphone/device with active network connection
• Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
  • Employee responsible for all setup costs (except where required by law)
• Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity

Salary Ranges
Compensation: $15.00/Hour - $34.87/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.