We are recruiting Engagement Moderators to support a high-profile live sports streaming project serving German-speaking audiences.
This project focuses on real-time digital engagement and moderation during live sports events, particularly American football and basketball. Moderators will interact with sports fans before, during, and after events while helping to maintain an engaging, respectful, and brand-aligned online community.
This is not a role for someone with only a casual interest in sports. We're looking for candidates who combine excellent German-language communication skills with strong, current knowledge of the NFL and NBA.
Candidates must have a genuine interest in and working knowledge of both American Football and basketball.
You May be a Great Fit if You:
Regularly follow NFL and NBA games, teams, players, and league developments
Understand the basic rules, terminology, positions, and gameplay of both sports
Recognize major teams, players, storylines, rivalries, and league trends
Be familiar with sports statistics, fan culture, humor, slang, and online conversations
Stay informed about current developments throughout the NFL and NBA seasons
You should be able to follow a fast-moving NFL and NBA conversations without needing to research basic context.
While you are not expected to know every statistic or player, you should already understand the sports well enough to participate naturally in live fan conversations.
What You Will do:
Monitor and moderate live engagement across digital platforms during NFL, NBA, and other sporting events
Engage with German-speaking fans in real time using the appropriate brand voice and tone
Respond naturally to fan comments, reactions, questions, and conversations
Foster positive, inclusive, and engaging online communities
Identify, escalate, and manage inappropriate or policy-violating content
Adapt messaging style based on event context, audience sentiment, and brand guidelines
Collaborate with internal teams to ensure smooth live-event coverage
Maintain accuracy, speed, and consistency during high-volume engagement periods
Stay current on relevant sports news and developments
What We Are Looking For:
Native-level fluency in German (written and reading comprehension required)
Strong written communication skills with excellent grammar and spelling
Prior experience in social media moderation, community management, or digital engagement
Ability to adapt quickly to different brand voices and communication styles
Comfortable working in fast-paced, live-event environments
Comfortable with client-facing communication
Strong interest in sports
Knowledge of both American football and basketball
Experience moderating live sports or entertainment events
Workspace Requirements:
A dedicated laptop or desktop
Minimum of 8 GB RAM
Reliable internet connection
Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Project Hours & Commitment:
Because this project supports live sporting events, available hours are determined by the NFL and NBA schedules and may fluctuate from week to week.
Individual events generally require approximately 3-5 hours of coverage
Weekend and evening availability is required
Candidates should have flexibility around live-game schedules and understand that available hours may fluctuate throughout the season.
Orientation will begin upon onboarding.
About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
