Reporting to Calvin Spencer – Manager, Relationship Associates, the purpose of this relationship-based role is to understand customer needs, assist in executing digital strategies and improve brand engagement. You will be primarily responsible for lead and database generation, salary packaging participation growth, and brand advocacy. This is a secondment, until the EOFY on June 30th, 2026.
You will establish strong relationships within your portfolio to form long-term strategic alliances. You will provide exceptional service, facilitate client and customer education presentations and identify future opportunities to provide solid program participation growth via increased lead generation. In addition, achieving maximum access for employee education & awareness activity. You will be provided with an iPhone, iPad, laptop, and your very own fully maintained Maxxia company vehicle. You will have everything you will need to promote our brand and products within our network of valued partners.
To excel in this role you will need self-motivation, an ability to work autonomously as well as within a team and comfort working to targets.
Key Responsibilities:
Develop relationships and drive initiatives to enhance employee participation in salary packaging across a range of benefits.
Manage portfolio including scheduling, booking, and conducting all digital and onsite education sessions.
Execute engagement plans with clients across all employer sites to facilitate education via multiple channels
Encourage employers to promote our brand and deliver all relevant education materials to enable their employees to engage with us how, when and they choose
Identify and record all site contact information
What are we looking for?
A passion for customer service and lead generation.
Planning & Coordination – the ability to plan for self and the team and monitor activities in delivery to SLA’s and required timeframes.
Demonstrates Initiative - must be able to apply initiative and the ability to think laterally when problem-solving.
Resilience – applies a responsible attitude to motivating people demonstrating calmness under pressure and a ‘best practice attitude’ to decision-making.
Track record of achieving targets and high levels of customer satisfaction
Ability to work effectively as part of a larger team, whilst also achieving results autonomously
Full Drivers Licence
Applications Close: COB Monday 22nd, December 2025
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
McMillan Shakespeare Melbourne, Victoria, AUS Office
Melbourne Central Tower, Level 21, 360 Elizabeth Street, Melbourne, Victoria , Australia, 3000
