INEOS Automotive - Built for More
At INEOS Automotive, we’re redefining the 4x4 landscape. From vision to reality, we've created a premium vehicle that challenges convention and enables adventure—the INEOS Grenadier. We've partnered with global industry leaders, set up a world-class production facility, and delivered Grenadiers to customers in over 40 countries. Now, we're taking on the next challenge with the launch of our dual-cab Ute, the Quartermaster. As we continue to grow, we’re looking for a Marketing Lead who shares our passion for adventure and is eager to help shape the future of 4x4 in Australia and New Zealand.
Our People and Culture
At INEOS, we believe in grit, rigour, and humour. Whether it's in manufacturing, engineering, or elite sport, we tackle every challenge head-on. Our Automotive team is an international group of over 1,500 people from 44 nationalities, spread across 10 locations. We’re united by a common goal: to challenge the ordinary and create something extraordinary. In Australia and New Zealand (ANZ), we’re a small, hands-on, and dynamic group of enthusiastic professionals, working closely together from our creative space in Caulfield to make a big impact in the local 4x4 market. If you share our spirit of perseverance and innovation, we want to hear from you
Working as part of our Australia/New Zealand team the Regional Aftersales Manager requires a strong operational knowledge of Automotive retail operations particularly those pertaining to service, parts and accessories, operations processes and disciplines within Aftersales, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the region-specific aftersales plan, supporting the Grenadier and future vehicle lines.
Responsibilities:
- Ensure contractual setups with local aftersales partners are operating in line with KPI’s and agreed SLA’s
- After Sales customer interface, being the initial point of contact for all service and parts related questions and act as first-responder and coordinator for the region
- Safeguard regional parts availability, constantly monitor agent parts and accessory stock levels to ensure stock coverage at the retail partner matches requirements for maintenance and repair activities
- Training and process improvement with the partner network
- Identification of wider product issues and contingency plan roll-out in alignment with global technical support team
- Monitor regional financial budgets including oversight of warranty costs
Qualifications:
- Significant Aftersales and operational automotive experience, which could include vehicle manufacturer or wider motor trade experience
- Recognised technical qualification or experience based equivalent
- Broad experience, in many, if not all Automotive & Aftersales disciplines
- Very strong drive for continuous improvement - a Kaizen mentality
- Ability to work in both office and field-based teams with a customer focused and service excellence approach
- The right candidate will preferably come from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations and wear many different hats
- Regional travel required
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!
